Junior Administrative Specialist – Fast-Paced Office

Gill Cooke Personnel Ltd T/A The Recruitment Group; Burford; On-site; GBP 18,000 - 26,000; Full time

Job summary

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking an Administrator to join a small, supportive team in the United Kingdom. The role suits someone with an eye for detail who enjoys a busy environment and delivering accurate work with excellent customer service.

You will support day-to-day operations, handle calls, manage the diary, process policies and renewals, and ensure timely, accurate administration for brokers and internal teams.

Qualifications

• Previous administration experience in a busy office environment.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confident working independently as well as in a small team.
• Excellent telephone, written and verbal communication skills.

Responsibilities

• Handle incoming calls and assist with queries.
• Manage administration inbox enquiries and respond promptly and professionally.
• Maintain the central diary system and process declarations.
• Process daily adjustments including assigning rates and terms.
• Process new policies and renewals accurately and efficiently.
• Set up and maintain policy endorsements, vehicle rates and declarations.
• Issue invoices when required.
• Ensure policies are processed and maintained accurately and in line with procedures.
• Manage workload to meet deadlines and timescales.
• Provide excellent administrative and customer service support to brokers and internal teams.

Skills

Communication

Customer service

Attention to detail

Organisation

Time management

Independent worker

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking an Administrator to join a small, supportive team in the United Kingdom. The role suits someone with an eye for detail who enjoys a busy environment and delivering accurate work with excellent customer service.

You will support day-to-day operations, handle calls, manage the diary, process policies and renewals, and ensure timely, accurate administration for brokers and internal teams.