Entry-Level Administrator: Detail-Oriented Support

Gill Cooke Personnel Ltd T/A The Recruitment Group; England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking an Administrator to join a small, supportive team. The role offers varied daily tasks, handling calls, managing policies and renewals, and maintaining the diary system to ensure accurate documentation and timely responses.

The ideal candidate will be organised, detail-focused and able to work both independently and with the team. Strong communication and customer service skills, plus proficiency in Microsoft Office, are essential for

Qualifications

• Previous administration experience, ideally within a busy office environment.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• The ability to prioritise and manage multiple tasks effectively.
• Confidence working independently as well as contributing to a small team.
• Excellent telephone, written and verbal communication skills.
• A strong customer service mindset.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• A positive, enthusiastic and motivated approach.

Responsibilities

• Handling incoming calls and assisting with queries.
• Managing administration inbox enquiries and responding promptly and professionally.
• Maintaining the central diary system, including processing declarations and following up outstanding documentation.
• Processing daily adjustments, including assigning rates and terms where required.
• Processing new policies and renewals accurately and efficiently.
• Setting up and maintaining policy endorsements, vehicle rates and declarations.
• Issuing invoices when required.
• Ensuring policies are processed and maintained accurately and in accordance with procedures.
• Managing your workload effectively to ensure deadlines and agreed timescales are met.
• Providing excellent administrative and customer service support to brokers and internal teams.

Skills

Attention to detail

Organisational skills

Time management

Communication skills

Customer service mindset

Independent working

Team collaboration

Telephone skills

Tools

Microsoft Office

Job description

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking an Administrator to join a small, supportive team. The role offers varied daily tasks, handling calls, managing policies and renewals, and maintaining the diary system to ensure accurate documentation and timely responses.

The ideal candidate will be organised, detail-focused and able to work both independently and with the team. Strong communication and customer service skills, plus proficiency in Microsoft Office, are essential for