Administrator

Gill Cooke Personnel Ltd T/A The Recruitment Group; Burford; On-site; GBP 20,000 - 28,000; Full time

Job summary

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking an Administrator to join a small, supportive team in Burford. This role is suitable for someone starting out or with early admin experience who thrives in a busy environment and prides themselves on accuracy and customer service.

You will support day-to-day operations, handle calls and inbox queries, maintain the diary, process declarations, renewals, endorsements and invoices, and ensure tasks are completed on time with high quality.

Qualifications

• Previous administration experience is preferred.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence working independently as well as in a small team.
• Excellent telephone, written and verbal communication skills.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Positive, enthusiastic and motivated approach.

Responsibilities

• Handling incoming calls and assisting with queries.
• Managing administration inbox enquiries and responding promptly and professionally.
• Maintaining the central diary system, processing declarations and following up documentation.
• Processing daily adjustments, including assigning rates and terms where required.
• Processing new policies and renewals accurately and efficiently.
• Setting up and maintaining policy endorsements, vehicle rates and declarations.
• Issuing invoices when required.
• Ensuring policies are processed and maintained accurately and in accordance with procedures.
• Managing workload to meet deadlines and timescales.
• Providing excellent administrative and customer service support to brokers and internal teams.

Skills

communication

customer service

organisational skills

time management

attention to detail

independence

Tools

Word

Excel

Outlook

Job description

We're looking for an Administrator, to join our client's small and supportive administration team. Whether you're just starting your career or have some previous administration experience, this is a great opportunity for someone who enjoys a busy working environment, takes pride in delivering accurate work and has excellent communication and customer service skills.

You’ll provide essential support across the day-to-day running of the business.

Your responsibilities will include:

• Handling incoming calls and assisting with queries.
• Managing administration inbox enquiries and responding promptly and professionally.
• Maintaining the central diary system, including processing declarations and following up outstanding documentation.
• Processing daily adjustments, including assigning rates and terms where required.
• Processing new policies and renewals accurately and efficiently.
• Setting up and maintaining policy endorsements, vehicle rates and declarations.
• Issuing invoices when required.
• Ensuring policies are processed and maintained accurately and in accordance with procedures.
• Managing your workload effectively to ensure deadlines and agreed timescales are met.
• Providing excellent administrative and customer service support to brokers and internal teams.

The ideal candidate will be proactive, reliable and well organised and comfortable working in a busy environment. You’ll have excellent attention to detail and a genuine commitment to producing accurate, high-quality work.

We’re looking for:

• Previous administration experience, ideally within a busy office environment.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• The ability to prioritise and manage multiple tasks effectively.
• Confidence working independently as well as contributing to a small team.
• Excellent telephone, written and verbal communication skills.
• A strong customer service mindset.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• A positive, enthusiastic and motivated approach.

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