Junior 2nd Line Support Analyst

PXP Financial; Hertford, Stanstead St Margarets; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading financial solutions provider as a Junior 2nd Line Support Analyst. The role involves providing technical support, resolving incidents, and enhancing support services within a dynamic team. Be part of a hybrid work culture that values customer service and technical excellence, positively impacting stakeholders across the globe.

Benefits

25 days holiday

Free onsite parking

Health Cash Plan

Private Healthcare after 2 years

Life Assurance

Attractive Group Bonus Scheme

Dynamic and supportive team culture

Qualifications

• Strong verbal and written communication skills.
• Ability to take initiative and ownership of tasks.
• Technical aptitude with a willingness to learn.

Responsibilities

• Providing 2nd line technical support to internal teams and customers.
• Investigating and resolving customer issues related to payment processes.
• Collaborating with internal teams to escalate and resolve technical issues.

Skills

Customer Focus

Excellent Communication

Multitasking

Proactive Learning

Calm Under Pressure

Job description

Working Model:Hybrid Working

Employment status: Full-time, Permanent.

Working hours:Monday to Friday, 9:00am – 5:00pm.

Office Location: Stanstead Abbotts, UK.

Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact.

If you've ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly ground-breaking together.

In this role you will add value to PXP by:

Providing 2nd line technical support to internal teams and customers, resolving incidents, managing technical escalations, and contributing to the continuous improvement of our support services.

A typical week as a Junior 2nd Line Support Analyst might involve:

• Investigating and resolving customer issues related to payment processes.
• Creating and managing test environments to replicate customer scenarios.
• Collaborating with internal teams to escalate and resolve technical issues.
• Supporting application rollouts and compliance updates.
• Monitoring system performance and identifying root causes of recurring issues.
• Participating in out-of-hours support for critical incidents.
• Documenting solutions and contributing to knowledge sharing.

We are looking for someone who:

• Takes initiative and ownership of tasks.
• Is customer and service focused.
• Has excellent verbal and written communication skills.
• Can multitask and prioritise effectively.
• Is calm under pressure and professional in all interactions.
• Is organised, proactive, and eager to learn.

We would love someone to have any of the following:

• Experience or interest in the fintech or payments industry.
• Technical aptitude and a willingness to learn new systems.
• Multilingual skills.
• A full UK driving license and access to a vehicle.

What we can offer you:

Competitive package and other employee benefits such as:

• Hybrid Working.
• 25 days holiday (excluding public holidays).
• Free onsite parking.
• Health Cash Plan
• Private Healthcare, after 2 years’ service.
• Life Assurance.
• Offices close to transport links.
• Small and friendly team.
• Attractive Group Bonus Scheme
• A diversified range of activities in an international environment.
• To be a part of a supportive and dynamic team with ambitious, yet realistic objectives for the future.
• An open communication culture.

About us

PXP is a well-established and respected name within the payment industry.

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space.

170+ people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

We strongly believe these are fundamental values which contribute to our customers success because for our clients, regardless of sector, taking payment is one of the most important parts of their business.

The UK office is open daily, has free onsite parking, and is ideally placed within a 5 minute walk from the train station located in a small and friendly village.

We listened to our employees and now offer a fantastic hybrid working option, with a minimum two days in the office and optional 3 days home working

Take your career to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together.

CARE: Customer at our Core, Accountability, Respect, and Excellence.

These principles guide everything we do, from how we interact with our customers to how we support one another as a team.