Junior Helpdesk Engineer

Rutherford Briant Recruitment; Bishop's Stortford; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading company near Bishop's Stortford is seeking a Junior Helpdesk Engineer. This position offers a chance to develop technical skills while working with an enthusiastic team in a supportive environment. You will provide support, troubleshoot issues, and enjoy various benefits including a profit-sharing bonus scheme and training for Microsoft certifications.

Benefits

Quarterly profit-sharing bonus scheme

Opportunities for hybrid working

24 days holiday plus 2 days holiday for Christmas

Training and support to achieve Microsoft certifications

Qualifications

• Experience working within a helpdesk team is necessary.
• Ability to work independently under pressure is required.
• Logical thinker looking to solve problems.

Responsibilities

• Provide support to incoming calls & tickets.
• Triage tickets to agreed SLA’s, escalating when necessary.
• Carry out onsite installations when required.

Skills

Problem Solving

Logical Thinking

Independence

Job description

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Junior Helpdesk Engineer, Bishop's Stortford

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Client:

Rutherford Briant Recruitment

Location:

Bishop's Stortford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Do you have MSP or client facing experience? Are you looking for the chance to develop professionally?

Working with a fantastic family run MSP near Bishop Stortford, they are situated in the beautiful Essex countryside and have an opening within the team. This is a business where the Helpdesk team are close and they regularly socialise together.

This is a chance to develop your technical skill, work with an array of technologies and decide on which route to take based on your interest. They have grown organically over the last few years, and adapted their progression routes, enabling each engineer to decide a specialism, so you won’t stagnate. You can explore what matters to you!

Responsibilities: As a Junior Helpdesk Engineer, you will…

• Provide support to incoming calls & tickets
• Triage tickets to agreed SLA’s, escalating when necessary
• Carry out onsite installations when required

Requirements: As a Junior Helpdesk Engineer, you will need…

• Experience working within a helpdesk team
• A logical thinker, looking to solve problems
• Ability to work independently under pressure

Benefits: As a Junior Helpdesk Engineer, you will get…

• Quarterly profit-sharing bonus scheme
• Opportunities for hybrid working
• 24 days holiday plus 2 days holiday for Christmas
• Training and support to achieve Microsoft certifications

If you are looking for a supportive environment, where you can learn and enjoy the place you work, this could be the place for you. APPLY NOW!!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.