Junior 1st Line Engineer

TN United Kingdom; Crawley; On-site; GBP 24,000 - 28,000; Full time

Job summary

An established IT managed service provider is seeking a Junior 1st Line Support Engineer to join their team in Crawley. This role offers a fantastic opportunity for individuals with a foundational knowledge of IT Support or a strong passion for technology. You will provide essential 1st and occasional 2nd line support in a dynamic Windows environment, working closely with a Senior Engineer who will mentor and guide you. This position promises a supportive atmosphere where you can grow your skills and advance your career in the IT industry, all while receiving a competitive salary and benefits package.

Qualifications

• Good foundation knowledge in IT Support or a passion for IT.
• Experience with Windows based environments.

Responsibilities

• Be the first point of contact for customer technical issues.
• Answer queries and resolve issues over phone, email, and deskside.

Skills

IT Support

Active Directory

Group Policies

Exchange

O365

Education

Foundation knowledge in IT Support

Job description

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The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Bewbush, Crawley.

You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you.

This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1 st and occasional 2 nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.

Key Requirements: -

• Be the first point of contact for customers who need to raise a technical issue
• Answering queries and resolving issues over the phone, email, and deskside support
• Logging and resolving tickets as swiftly and efficiently as possible
• If you are unable to resolve a technical issue, pass through to senior members of the team
• Manage multiple tickets at one time

This role will pay a starting salary of £24,000 + a company benefits package.

If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.