1st Line Support Engineer

Staging It; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services organization in London is looking for a 1st Line Support Engineer for a 6-month contract. The role involves providing technical support for IT-related issues, managing user accounts, and ensuring excellent customer service. Ideal candidates will have hands-on experience with Windows environments and Office 365, along with strong troubleshooting skills.

Qualifications

• Extensive hands-on experience with Windows environments (Windows 10/11).
• Proficiency in supporting Office 365 and Exchange.
• Experience with remote support tools.

Responsibilities

• Front line for call resolution regarding IT-related issues.
• Manage Active Directory user accounts and access.
• Deliver excellent customer service enhancing user satisfaction.

Skills

Troubleshooting

Customer Service

Active Directory

Microsoft Azure

Office 365

Remote Support

Job description

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Robert Half Technology is assisting a market-leading financial services organisation based in London to recruit a 1st Line Support Engineer for a 6-month initial contract. The role requires onsite presence in London.

Role

1. The 1st Line Support Engineer will be the front line for call resolution regarding all IT-related issues within the organisation.
2. Responsible for standardisation, provisioning, and support of desktops, laptops, and applications.
3. Support of all workstations, Surface Pro devices, laptops, and mobile devices (smartphones, tablets, etc.).
4. Manage Active Directory user accounts, access, and network administration according to company standards and policies.
5. Ensure all support calls follow the defined processes and procedures within the call logging system.
6. Deliver excellent customer service, enhancing user satisfaction with IT support.
7. Support and administer Microsoft Azure, Office 365, Intune, Active Directory, and assist with testing and deployment of changes.

Profile

1. Extensive hands-on experience with configuring, troubleshooting, and supporting Windows environments, including Windows 10/11 and Active Directory.
2. Proficiency in supporting Office 365 and Exchange.
3. Ability to provide first-level support for general IT operational issues, both face-to-face and remotely.
4. Experience with remote support tools and resolving technical issues over the phone.
5. Knowledge of backup software and restoration tasks.
6. Experience in printer administration and stock management.
7. Strong skills in MS Office 365 and support of the Office suite.

Company

• A market-leading real estate organisation with offices in central London.
• On-site presence is required.

Salary & Benefits

The salary range depends on experience, qualifications, and training. Robert Half Ltd acts as an employment business for temporary roles and an employment agency for permanent roles. We are committed to diversity, equity, and inclusion. Suitable candidates with comparable qualifications and experience are encouraged to apply. For details on data processing, refer to our Privacy Notice.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industry: IT System Training and Support