1st Line Support Engineer

Razorblue Group; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading tech company in Greater London is seeking a 1st Line Support Engineer to join their growing team. The role involves providing technical support for networks, cloud services, and infrastructure while ensuring excellent customer service. Candidates should possess strong communication skills and a broad knowledge of various technologies. The company values continuous learning and offers opportunities for professional development in a hybrid working environment.

Benefits

Training and accreditation opportunities

Hybrid working policy

Qualifications

• Experience with Microsoft technologies and customer-centric approach.
• Strong communication and relationship-building skills.

Responsibilities

• Providing 1st line technical support to clients.
• Troubleshooting and resolving technical faults and issues.
• Responding to client queries and service requests.

Skills

Communication

Customer Service

Technical Support

Education

Relevant certifications

Degree or equivalent qualifications

Tools

Microsoft Active Directory

Exchange Server

Office 365

Job description

Join to apply for the 1st Line Support Engineer role at Razorblue Group.

This role offers an exciting opportunity to be part of a growing tech team. Your responsibilities will include:

1. Providing 1st line technical support to clients, including support for networks, cloud services, infrastructure, and connectivity.
2. Troubleshooting and resolving technical faults and issues.
3. Responding to client queries and service requests.
4. Assisting with user rights, passwords, and accounts management.
5. Handling basic security administration tasks.
6. Diagnosing issues and explaining technical details clearly to clients.
7. Occasional onsite visits to clients.

Our ideal candidate should possess a broad knowledge of various technologies and be capable of troubleshooting to deliver high-quality solutions that ensure customer satisfaction. Excellent customer service and communication skills are essential, along with a friendly, tech-savvy attitude.

Razorblue values continuous learning and development, encouraging growth through our resources and peer learning. If you have a growth mindset, we would love to hear from you.

The role requires:

• Strong communication and relationship-building skills.
• Experience with Microsoft Active Directory, Exchange Server, and Office 365.
• Relevant certifications such as CompTIA, Apprenticeship, or higher education.
• Degree or equivalent qualifications are desirable.
• Customer-centric approach and excellent service skills.
• Support for Windows desktops and applications.
• Support for tablets and mobile devices.
• Basic network troubleshooting skills (e.g., ping, trace route).
• Understanding of Razorblue's business, clients, and market.
• Active Directory and Exchange administrative skills.
• Knowledge of Microsoft Group Policy.
• Understanding of Microsoft Azure AD Sync and Azure AD Connect.
• Fluent English communication skills to explain complex technical issues effectively.

We invest heavily in our employees' development, offering training and accreditation opportunities. Our hybrid working policy supports collaboration and team culture, which we value highly.