1st Line Support Engineer

YOURRECRUIT LIMITED; Guildford; Hybrid; Confidential; Full time

Job summary

An exciting opportunity for a proactive individual to join as a 1st Line Support Engineer in Guildford. This role involves frontline support for IT issues, assisting staff with technical queries, and maintaining internal systems. The successful candidate will gain hands-on experience and contribute to a variety of IT operations, making it an ideal position for those looking to develop a career in IT.

Benefits

Social Events

Charity Support

Volunteer Days

Annual Salary Reviews

Qualifications

• Minimum of 1 years’ experience in a first-line IT support role.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.

Responsibilities

• Respond to and resolve first-line technical issues.
• Provide support for in-house applications and escalate complex issues.
• Assist with the installation and configuration of IT equipment.

Skills

Communication

Problem Solving

Technical Support

Education

Recognised IT Qualification

Tools

Microsoft Office

Job description

This is an excellent opportunity for a proactive and technically minded individual to join the team as a 1st Line Support Engineer. Acting as the first point of contact for all IT and application-related queries, the role is key in supporting staff with day-to-day technical issues, while also contributing to the maintenance and enhancement of internal systems. The successful candidate will gain hands-on experience with bespoke business applications and play a supportive role across a broad range of IT operations.

Tasks

New exciting opportunity in Guildford!

Job title: 1st Line Support Engineer

Salary: £25,000 - £30,000

Location: Guildford, Hybrid working available

Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH)

Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!

The Role:
This is an excellent opportunity for a proactive and technically minded individual to join the team as a 1st Line Support Engineer. Acting as the first point of contact for all IT and application-related queries, the role is key in supporting staff with day-to-day technical issues, while also contributing to the maintenance and enhancement of internal systems. The successful candidate will gain hands-on experience with bespoke business applications and play a supportive role across a broad range of IT operations.

Key Responsibilities:

• Frontline Support: Respond to and resolve first-line technical issues relating to hardware, software, and user access.
• Application Support: Gain knowledge of in-house applications, providing support and escalating complex issues when necessary.
• End User Assistance: Help staff troubleshoot and navigate internal systems effectively.
• Equipment Setup: Assist with the installation, configuration, and relocation of computers, monitors, and peripherals.
• Vendor Liaison: Work with third-party IT providers and software vendors to coordinate issue resolution.
• Documentation: Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation.

About You:

• Minimum of 1 years’ experience in a first-line IT support role or office-based experience supported by a recognised IT qualification.
• Excellent communication skills, both written and verbal, with a professional and approachable manner.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Fast learner with a genuine interest in developing a career in IT and application support.
• Able to remain calm under pressure and adapt to changing priorities with ease.

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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Requirements

• Minimum of 1 years’ experience in a first-line IT support role or office-based experience supported by a recognised IT qualification.
• Excellent communication skills, both written and verbal, with a professional and approachable manner.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Fast learner with a genuine interest in developing a career in IT and application support.
• Able to remain calm under pressure and adapt to changing priorities with ease.

Benefits

Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!