1st Line Support Engineer

TN United Kingdom; Guildford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Guildford is seeking a proactive 1st Line Support Engineer to provide frontline IT support. This role involves resolving technical issues, assisting staff with applications, and maintaining documentation. Ideal candidates will have at least one year of relevant experience and strong communication skills, with a passion for IT.

Benefits

Social Events

Charity Support

Volunteer Days

Annual Salary Reviews

Qualifications

• At least 1 year of experience in a first-line IT support role.
• Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word.
• Excellent written and verbal communication skills.

Responsibilities

• Resolve hardware, software, and user access issues.
• Support in-house applications and escalate complex issues.
• Assist staff with troubleshooting and navigation of internal systems.

Skills

Communication

Problem Solving

IT Support

Microsoft Office

Education

IT qualifications

Job description

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Job Opportunity: 1st Line Support Engineer

Location: Guildford, Hybrid working available

Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH)

Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, and more perks after passing probation

Role Overview

This is an excellent opportunity for a proactive and technically minded individual to join as a 1st Line Support Engineer. You will be the first point of contact for all IT and application-related queries, supporting staff with technical issues and contributing to the maintenance and enhancement of internal systems. The role offers hands-on experience with bespoke business applications and broad IT operations support.

Key Responsibilities

• Frontline Support: Resolve hardware, software, and user access issues.
• Application Support: Support in-house applications and escalate complex issues.
• End User Assistance: Assist staff with troubleshooting and navigation of internal systems.
• Equipment Setup: Install, configure, and relocate computers, monitors, and peripherals.
• Vendor Liaison: Coordinate with third-party IT providers and software vendors.
• Documentation: Maintain support guides and technical documentation.

Candidate Profile

• At least 1 year of experience in a first-line IT support role or relevant office-based experience with IT qualifications.
• Excellent written and verbal communication skills with a professional, approachable manner.
• Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word.
• Fast learner with a genuine interest in IT and application support.
• Ability to remain calm under pressure and adapt to changing priorities.

Additional Information

Please send your CV in Word format only. Only applicants eligible to work in the UK without sponsorship should apply. We appreciate referrals—feel free to refer someone suitable for this role.

Due to high response volume, only shortlisted candidates will be contacted within 7 days. For other roles, please apply again; we will keep your details on file.

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