1st Line Support Engineer

TN United Kingdom; London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Join a leading MSP as a 1st Line Support Engineer in Central London, where you'll tackle technical issues, provide exceptional support, and grow your IT career. Enjoy progression, technical training, and a supportive environment focused on innovation.

Benefits

Progression

Technical Training

Certifications

Pension

Holidays

Qualifications

• Experience within an IT Support Role.
• Experience working within an ITIL framework in a service desk capacity.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Act as the first point of contact for all IT-related queries.

Skills

Troubleshooting

Problem-Solving

Customer Service

Education

IT Support Role Experience

Job description

£26,000 - £28,000 + Progression + Technical Training + Certifications + Pension + Holidays + Package + Immediate Start

Are you ready to launch or elevate your IT career in a fast-paced, client-focused environment? Join an expanding MSP team in the heart of Central London. In this role, you'll be the go-to person for resolving day-to-day technical issues, delivering first-class support to a diverse client base. With an ambitious growth roadmap ahead, this is your chance to step into a role that offers real progression, varied challenges, and a chance to contribute to a business that values innovation and collaboration.

As a 1st Line Support Engineer, you'll be the front line of IT support, helping to keep systems running smoothly and users productive across the business. In this role, you will contribute to long-term business improvements and play a key role in delivering exceptional service and support. You'll work closely with the wider IT team, gaining hands-on experience across multiple technologies while developing your technical skill set. This is a fantastic opportunity to grow with a forward-thinking company that actively invests in your development and offers real career progression through training and certifications.

Your Role as a 1st Line Support Engineer Will Include:

• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Act as the first point of contact for all IT-related queries, providing professional and friendly support.
• Office based 5 days a week, working on various day shift patterns.

As a 1st Line Support Engineer, You Will Have:

• Experience within an IT Support Role.
• Experience working within an ITIL framework in a service desk capacity.

If you are interested in this role, please contact Yusra at 07458163045

Keywords: IT, Software Development, MSP, 1st Line Support Engineer, 2nd Line Support Engineer, Central London, Greater London, East London, South London, West London, North London, Microsoft, IT Support, Helpdesk, Managed Service Provider, Customer Service, Troubleshooting, Networking, Problem-Solving, Service Desk, On-Site Support, Technical Troubleshooting, Support Engineer, Engineer, SLA, IT Infrastructure, IT Analyst, IT Technician