Job Vacancy: Garage Coordinator

Ausden Clark Group; Leicester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health plan with Mattioli Woods

Staff discount on MOTs, repairs and 유지

Pension scheme

Uniforms and starter pack

Job summary

Ausden Clark Group seeks a proactive Garage Coordinator to oversee daily garage operations, ensuring smooth workflow and excellent customer service. You will lead technicians, service advisers, and admin staff, promoting efficiency and high standards.

The role offers opportunities for development within a fast-paced, customer-focused environment, with a competitive salary and benefits. Monday to Friday, day shifts, full-time permanent position based in Leicester.

Qualifications

• Experience in an automotive environment is highly preferred, ideally in a supervisory or management role within a service centre, garage, or main dealer environment.
• Strong ability to motivate and manage a team, with excellent interpersonal and communication skills.
• Demonstrated experience in delivering exceptional customer service and the ability to manage customer relationships effectively.

Responsibilities

• Operational: Managing the daily operations of the garage, including overseeing the workshop and running the front desk.
• Staff Supervision & Training: Help lead, motivate, and support a team of technicians, service advisors, and administrative staff. Provide guidance on best practices and assist in training new team members.
• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries and concerns in a professional and timely manner. Assist with customer complaints or issues, providing appropriate solutions and escalating as necessary.
• Sales & Service Promotion: Actively drive sales of MOTs, servicing, etc. Monitor and manage sales and help achieve performance goals.
• Stock Management: Assist with stock control, ensuring the availability of parts, tools, and supplies necessary for operations. Conduct regular stock checks and help manage ordering and replenishment to prevent shortages or overstocking.
• Health & Safety Compliance: Ensure all work practices comply with health and safety regulations, as well as company policies.

Skills

Leadership

Customer Service

Sales

Problem Solving

Organisational Skills

Communication

Driving Licence

Education

GCSE or equivalent (preferred)

Job description

Join our dynamic team of highly skilled vehicle technicians.

We are seeking a motivated and proactive Garage Coordinator to join our dynamic team. The ideal candidate will oversee the day-to-day operations of the garage, ensuring excellent customer service, efficient workflow, and the achievement of business goals. This role offers a great opportunity for career development within a fast-paced and customer-focused environment.

A bit about us:

Over 40 years of history within the industry

• Based on Murrayfield Road, Leicester (LE3 1UW)
• We have 6 car and van ramps, 2 commercial pits and 2 MOT testing lanes for class 4, 5, and 7
• We cover maintenance contracts, repairs, servicing on commercial vehicles and cars with a continuous flow of MOTs
• Our employees can also benefit from ongoing training and development opportunities to help progress their careers
• We’ve teamed up with Mattioli Woods to create a health and wellbeing plan with a benefits package for all staff
• We strongly believe in being a team, so we hold regular events to bring everyone together to enjoy nights out and trips away
• Every member of Ausden Clark is a valued part of the team and so we go the extra mile to recognise everyone individually, and just one of the ways we do this is with birthday recognitions. We give everyone a birthday card, a message, and a gift for that special day of the year
• We offer staff discount on MOTs, repairs and maintenance
• We have a flexible company pension scheme which allows you to dictate how much you wish to pay in and the company then contributes based on your desired figure
• We provide our garage staff with high quality custom overalls and starter pack
• We have built a strong relationship with our customers, one in particular is a coach day trip and holiday provider, and so we’ve teamed up with them to offer staff discounts on their day trips, holidays and LCFC away travel

Key Attributes:

• Self-motivated and proactive, with a can-do attitude
• Strong leadership and team-building abilities
• Excellent communication skills (both verbal and written)
• Customer-centric with the ability to remain calm under pressure
• Problem solver with a focus on operational efficiency
• Passion for the automotive industry and keen to learn new skills

Why Join Us?

• Competitive salary and benefits package
• Opportunities for career progression and professional development

Overview:

Full-time, Permanent

Additional pay:

• Performance bonus

Schedule:

• Day shift
• Holidays
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 3 year (preferred)
• Supervising experience: 3 year (preferred)
• Customer service: 3 year (preferred)
• Retail management: 3 year (preferred)
• Management: 3 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:

Key Responsibilities:

• Operational:Managing the daily operations of the garage, including overseeing the workshop and running the front desk.
• Staff Supervision & Training:Help lead, motivate, and support a team of technicians, service advisors, and administrative staff. Provide guidance on best practices and assist in training new team members.
• Customer Service:Ensure a high level of customer satisfaction by addressing customer inquiries and concerns in a professional and timely manner. Assist with customer complaints or issues, providing appropriate solutions and escalating as necessary.
• Sales & Service Promotion:Actively drive sales of, MOTs, servicing, etc. Monitor and manage sales and help achieve performance goals.
• Stock Management:Assist with stock control, ensuring the availability of parts, tools, and supplies necessary for operations. Conduct regular stock checks and help manage ordering and replenishment to prevent shortages or overstocking.
• Health & Safety Compliance:Ensure all work practices comply with health and safety regulations, as well as company policies. Promote a safe working environment for all staff and customers.
• Administrative Support:Assist in the management scheduling, invoicing, reports, and other administrative tasks.
• Process Improvement:Identify areas for process improvement and contribute ideas to increase operational efficiency, enhance the customer experience, and reduce costs.
• Support:Provide support in the overall management of the branch and ensuring continuity of operations.

Key Skills and Qualifications:

• Experience:Previous experience in an automotive environment is highly preferred, ideally in a supervisory or management role within a service centre, garage, or main dealer environment.
• Leadership Skills:Strong ability to motivate and manage a team, with excellent interpersonal and communication skills.
• Customer Focus:Demonstrated experience in delivering exceptional customer service and the ability to manage customer relationships effectively.
• Sales Skills:Knowledge of sales processes and the ability to promote products and services to customers.
• Problem-Solving:Ability to handle operational issues and customer complaints, providing effective solutions in a timely manner.
• Organisational Skills:Strong ability to multitask, manage time effectively, and handle a fast-paced work environment with attention to detail.
• Technical Knowledge (Essential):Basic knowledge of automotive systems and terminology is required.

Ausden Clark is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

Join Ausden Clark Garage Services and fine-tune your future.