Garage Operations Lead — Drive Service & Customer Success

Ausden Clark Group; Leicester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health plan with Mattioli Woods

Staff discount on MOTs, repairs and 유지

Pension scheme

Uniforms and starter pack

Job summary

Ausden Clark Group seeks a proactive Garage Coordinator to oversee daily garage operations, ensuring smooth workflow and excellent customer service. You will lead technicians, service advisers, and admin staff, promoting efficiency and high standards.

The role offers opportunities for development within a fast-paced, customer-focused environment, with a competitive salary and benefits. Monday to Friday, day shifts, full-time permanent position based in Leicester.

Qualifications

• Experience in an automotive environment is highly preferred, ideally in a supervisory or management role within a service centre, garage, or main dealer environment.
• Strong ability to motivate and manage a team, with excellent interpersonal and communication skills.
• Demonstrated experience in delivering exceptional customer service and the ability to manage customer relationships effectively.

Responsibilities

• Operational: Managing the daily operations of the garage, including overseeing the workshop and running the front desk.
• Staff Supervision & Training: Help lead, motivate, and support a team of technicians, service advisors, and administrative staff. Provide guidance on best practices and assist in training new team members.
• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries and concerns in a professional and timely manner. Assist with customer complaints or issues, providing appropriate solutions and escalating as necessary.
• Sales & Service Promotion: Actively drive sales of MOTs, servicing, etc. Monitor and manage sales and help achieve performance goals.
• Stock Management: Assist with stock control, ensuring the availability of parts, tools, and supplies necessary for operations. Conduct regular stock checks and help manage ordering and replenishment to prevent shortages or overstocking.
• Health & Safety Compliance: Ensure all work practices comply with health and safety regulations, as well as company policies.

Skills

Leadership

Customer Service

Sales

Problem Solving

Organisational Skills

Communication

Driving Licence

Education

GCSE or equivalent (preferred)

Job description

Ausden Clark Group seeks a proactive Garage Coordinator to oversee daily garage operations, ensuring smooth workflow and excellent customer service. You will lead technicians, service advisers, and admin staff, promoting efficiency and high standards.

The role offers opportunities for development within a fast-paced, customer-focused environment, with a competitive salary and benefits. Monday to Friday, day shifts, full-time permanent position based in Leicester.