Job Vacancy – Basingstoke Branch Manager

Tom Parker Ltd; Basingstoke; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Competitive salary

Job summary

Tom Parker Ltd in Basingstoke is seeking a Branch Manager to run the site day to day, overseeing the trade counter, stores and workshop, and people to uphold high standards. You will be accountable for customer service, stock accuracy, workshop output, a safe, tidy site and for expanding branch sales with support from Preston HQ and our national sales team.

This role requires hands-on leadership, clear communication and confidence in engineering environments, with responsibilities spanning

Qualifications

• Proven experience leading a small operational team in trade, merchant, industrial distribution, stores or workshop.
• Willingness to work in the team as well as manage it.
• Clear communication with customers and colleagues.
• Computer literate and competent with business systems (stock, sales orders, email, reporting).
• Experience in engineering, industrial or fluid-power sectors with the confidence to give practical technical advice and handle complaints or escalation.

Responsibilities

• Lead the branch team to cover trade counter, stores and workshop during opening hours.
• Set priorities, coach the team and drive sales growth.
• Manage health and safety on site and keep the workshop and stores tidy in line with regulations.
• Deliver agreed branch targets for sales, service, stock accuracy and cost control.
• Use internal systems confidently and liaise with HQ as needed.

Skills

Leadership

Communication

Team management

Customer service

Problem solving

Tools

Microsoft Office

Stock systems

Job description

The Branch Manager manages the Basingstoke site day to day: the trade counter, stores, workshop, people and standards. You will be accountable for customer service, stock accuracy, workshop output, a safe, tidy site and for expanding branch sales with the support of Preston HQ and our national sales team.

Leadership and people

• Lead the branch team so the trade counter, stores and workshop are covered throughout opening hours.
• Set priorities, coach the team, deal promptly with performance and drive sales growth.
• Manage health and safety on site. Keep the workshop and stores safe and tidy in line with HSE regulations and company policy.
• Be the first point of escalation and liaise with Preston HQ where needed (accounts, quality, purchasing, marketing, despatch).

Customers and trade counter

• Provide a good trade counter service: identify the right product or assembly and complete the sale.
• Process credit-account and cash/card transactions accurately.
• Handle technical enquiries with a practical engineering mindset and work with specialists when the job needs it.
• Build repeat custom from local OEMs, resellers, maintenance teams and walk-in trade.

Stores, inventory and workshop

• Make sure goods-in, picking, packing, stocktakes and system accuracy are done properly.
• Ensure hydraulic, pneumatic and industrial assemblies meet industry-accepted standards, regulations and company quality procedures.
• Meet deadlines and complete the right documentation.

Commercial and administration

• Deliver agreed branch targets for sales, service, stock accuracy and cost control.
• Use internal systems confidently (stock, sales, customer records) and learn new platforms as required.
• Ensure a high-quality customer experience.

Essential

• Proven experience leading a small operational team in trade, merchant, industrial distribution, stores or workshop or transferable leadership skills from a similar role.
• Willingness to work in the team as well as manage it.
• Clear communication with customers and colleagues.
• Computer literate (Microsoft Office) and competent with business systems (stock, sales orders, email, reporting).
• Experience in engineering, industrial or fluid-power sectors, with the confidence to give practical technical advice and handle complaints or escalation.

Desirable

• Pneumatics, hydraulics, hose assembly or similar industrial product knowledge.
• Stock or service-level accountability for a branch or department.
• First aid or health and safety qualifications; ISO 9001 exposure.
• An established site and team inside a stable, family business operating for more than 50 years.
• A comprehensive handover with the retiring manager.
• Competitive salary and benefits (confirmed at offer) and supplier product training if required.
• Support from Preston HQ, our national sales team and long-standing suppliers.
• Benefits including private healthcare and a pension scheme.