Branch Manager

First Call Contract Services; Bristol; On-site; GBP 42,000 - 50,000; Full time

Job summary

First Call Contract Services is seeking a Branch Manager for its Avonmouth location. The role governs day-to-day operations, sales performance, P&L and strict adherence to company policies while building strong customer relationships and delivering service excellence.

You will lead recruitment, training, and development of staff, ensure safety standards, and drive local business growth. The position is permanent, full-time, with typical Monday–Friday hours and occasional Saturdays.

Qualifications

• Proven track record in Branch Management driving sales and improving margins.
• Strong leadership skills to manage and develop a multi-disciplinary team.
• Solid HR knowledge including recruitment, performance management and policy enforcement.
• Commercial acumen with forecasting, planning, and cost control abilities.
• Experience in stock control, fleet management, and Health & Safety compliance.

Responsibilities

• Exercise full operational control over the branch, overseeing daily workflow, staffing coverage, and resource management.
• Lead, motivate and manage branch personnel to hit performance targets and maintain high standards.
• Oversee recruitment, onboarding, training and ongoing staff development per company policies and UK law.
• Lead HR and performance management processes, including appraisals, disciplinary actions, and succession planning.
• Ensure compliance with scorecards, workbooks, and governance at branch level.
• Take ownership of Branch P&L and collaborate with sales to hit targets.
• Identify local opportunities to grow the customer base and optimize profitability.
• Oversee stock control, deliveries, and fleet deployment for productivity.
• Maintain service levels and customer satisfaction through effective operations.

Skills

Branch Management

Leadership

HR & recruitment

Sales & P&L

Forecasting & budgeting

Stock & fleet management

Health & Safety

Communication

UK Driving Licence

Tools

Microsoft Office

Job description

Branch Manager

Location: Avonmouth

Salary: £42,000 - £50,000 per annum (dependent on experience)

Working Hours: Monday to Friday, 8:30 am - 5:30 pm | 1 in 3 Saturdays, 8:00 am - 12:00 pm

Contract Type: Permanent, Full-time

Role Purpose

Responsible for the day-to-day operational, commercial, and financial management of the Avonmouth branch. The Branch Manager will lead, motivate, and manage the branch team to ensure optimal sales performance, profit margins, and strict operational compliance. You will drive local business growth, build strong customer relationships, and enforce company policies to deliver exceptional customer service while meeting agreed KPIs and targets.

Key Responsibilities

Branch Operations & Leadership

• Exercise full operational control over the branch, overseeing daily workflow, staffing coverage, and resource management.




• Manage, lead, and motivate branch personnel to hit operational targets and high standards of performance.




• Oversee recruitment, on boarding, training, and ongoing staff development in alignment with company policies and UK employment law.




• Lead local HR and performance management procedures, including appraisals, discipline, grievances, and succession planning.




• Ensure full compliance with daily, weekly, and monthly operational scorecards and compliance workbooks.

Sales, Commercial & Financial Performance

• Take ownership of the branch Profit & Loss (P&L), working closely with the sales team to hit monthly sales, margin, and contribution targets.




• Assess local market conditions to identify new prospective sales opportunities and expand the local customer base.




• Implement commercial strategies to optimise productivity, promote over-the-counter sales, and drive growth across truck and trailer product lines.




• Manage cash control and payment systems safely and in accordance with company governance.

Supply Chain, Stock & Fleet Management

• Oversee stock control procedures, ensuring inventory targets are met, stock cleanses/transfers are handled efficiently, and incoming deliveries are processed correctly.




• Ensure customer imprest stock checks are carried out accurately and on schedule.




• Oversee the efficient deployment of branch drivers and store-persons, ensuring full productivity during periods of low delivery activity.




• Guarantee all branch delivery vehicles meet Road Traffic Act regulations and internal safety standards, ensuring daily checks are logged and actioned.

Customer Service & Quality Standards

• Ensure the branch consistently meets and exceeds both Head Office and local customer Service Level Agreements (SLAs).




• Manage incoming call volume and over-the-counter interactions to promote part sales and deliver high customer satisfaction.




• Maintain a secure, safe working environment for all staff and visitors in compliance with Health & Safety regulations.

Requirements & Qualifications

Essential Criteria:

• Proven track record in Branch Management with demonstrated success in driving sales, managing P&L, and improving profit margins.




• Strong leadership experience, with the ability to manage, motivate, and develop a multi-disciplinary team.




• Confident understanding of HR procedures, performance management, and recruitment practices.




• Commercial acumen with strong forecasting, sales planning, and cost management capabilities.




• Solid experience managing stock control, fleet vehicles, and workplace Health & Safety.




• Excellent verbal and written communication skills with a strong phone manner and professional presence.




• Proficient in Microsoft Office suite and standard operating software.




• Holds a valid UK Driving Licence.




• Flexibility to work required Saturday shift patterns (1 in 3) and occasional overnight stays if required.

Desirable Criteria:

• Knowledge of commercial truck and trailer parts or the wider automotive/FMCG distribution sector.

Personal Attributes & Competencies

• Self-Motivated: Target-driven with a positive, assertive, and diplomatic \"can-do\" approach.




• Integrity & Trust: High ethical standards, trustworthy, and accountable for branch outcomes.




• Resilient Leader: Thrives under pressure in a fast-paced operational environment.




• Customer-Focused: Passionate about delivering service excellence and growing long-term client relationships.