Customer Advisor

Jigsaw Homes Group; Leigh; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Annual leave 24 days

Rising to 29 days

Bank holidays

Concessionary leave days

On-site gym

Health plan

Maternity/paternity leave

Training & development

Buy/sell up to 5 days leave

Job summary

Jigsaw Homes Group, a leading housing provider in England, is seeking a Customer Services advisor to join our vibrant team. You will be the first point of contact for residents, handling a wide range of enquiries from repairs and rent payments to housing applications in a busy but supportive environment.

We offer competitive pay and benefits, including 24 days of annual leave rising to 29, bank holidays, 3 concessionary days, an on-site gym, and generous family leave options, with ongoing

Responsibilities

• Be the first point of contact for customers with a range of inquiries including repairs, rent payments, and housing applications in a busy but supportive environment.
• Provide accurate information, resolve issues and direct requests to the appropriate team to ensure high-quality service.

Job description

£25,186 to £28,165 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

23/10/2026

About this job

Who we are: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department: As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.

Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 15th year in a row demonstrating a consistent approach to service excellence.

The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.

About the role: You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.

For more information regarding the role, please refer to the job pack below.

Jigsaw Homes Group offers employees a competitive 24 days holiday per annum rising incrementally to 29 days, plus statutory bank holidays and 3 concessionary days in December.

We also offer our employees the option to buy/sell up to 5 days extra leave per year.

As a Jigsaw employee you will also receive incremental salaried pay, company sick pay, on-site gyms, access to our cash back health plan membership, enhanced maternity/paternity leave, training/development opportunities plus much more.

See the benefits page on our website for more details.

We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Use of Artificial Intelligence (AI) in Your Application Your application should reflect your own skills, experience and motivation for the role.

While we recognise that AI tools may be used in limited circumstances, such as reasonable adjustments or accessibility support, applications should not be created or substantially rewritten using generative AI. Where AI has been used to materially assist your application, please declare how and where it was used.

Failure to do so may be considered during the recruitment process.

Routine spelling, grammar and accessibility tools do not need to be declared.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).