ITSM Tooling Architect — Secure, Large-Scale Design Leader

Fujitsu; Basingstoke; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

26 Days annual leave

Pension - Double matching contributions

Life assurance

Companywide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme

Job summary

A leading technology company seeks a Senior Information Technology Service Management Tooling Architect in Basingstoke. This role involves designing complex ITSM tooling solutions, ensuring high security standards, and collaborating with Agile teams. Candidates should have extensive experience with ITSM tools like ServiceNow and possess relevant certifications such as ITIL v4. The position offers flexible benefits including 26 days of annual leave, a pension plan, and employee discounts while promoting a hybrid work environment.

Qualifications

• Extensive experience in ITSM/ITIL/Service Desk Tooling technologies.
• Capability to design secure and resilient ITSM tooling solutions.
• Experience in general IT infrastructure including Windows Server.

Responsibilities

• Lead design documentation for ITSM tooling solutions.
• Ensure high standards of data security in delivery.
• Collaborate within an Agile team on delivery excellence.

Skills

Design, installation, configuration of ITSM/ITIL tools

Working within ITSM/ITIL processes

Knowledge of cloud and on-premises solutions

Scripting knowledge (SQL, Powershell, C#)

Education

ITIL v4 certification

Tools

BMC Remedy

ServiceNow

Freshworks

Job description

A leading technology company seeks a Senior Information Technology Service Management Tooling Architect in Basingstoke. This role involves designing complex ITSM tooling solutions, ensuring high security standards, and collaborating with Agile teams. Candidates should have extensive experience with ITSM tools like ServiceNow and possess relevant certifications such as ITIL v4. The position offers flexible benefits including 26 days of annual leave, a pension plan, and employee discounts while promoting a hybrid work environment.