ITSM Architect - Defence

Anson McCade; Basingstoke; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

15% Company Bonus

10% Security Clearance Bonus

Healthcare and other benefits

Excellent career progression and skill up opportunities

Job summary

A global leading IT MSP located in Basingstoke is seeking Service Desk Architects to join their team. This role offers substantial growth opportunities and competitive benefits, including a 15% company bonus and healthcare. The ideal candidate will have experience with IT service desk systems and infrastructure tools, and the ability to work in a diverse IT environment. Candidates must be eligible for high-level DV clearance. Apply now with your CV to seize this excellent opportunity.

Qualifications

• Experience designing, installing and supporting IT service desk workflows and systems.
• Core knowledge on infrastructure tools like Windows Server, SQL Server, and Active Directory.
• Experience working in ITSM/ITIL environment; certifications are highly desirable.
• Experience with on‑prem, hybrid cloud and cloud‑native environments.
• Eligible for high level DV clearance.

Skills

Experience designing IT service desk workflows

Knowledge of Service Now/Freshworks

Core knowledge on infrastructure tools

Experience in ITSM/ITIL

Eligible for high level DV clearance

Tools

Windows Server

Active Directory

SQL Server

BMC Helix

Cherwell

Job description

Excellent opportunity to join a global leading IT MSP and preferred partner of the UK MOD. Due to demand my client is looking for 2 Service Desk Architects able to work on site at Basingstoke.

What's on offer

• 15% Company Bonus
• 10% Security Clearance Bonus
• Healthcare and other benefits
• Excellent career progression and skill up ops

What do I need?

• Experience designing, installing and supporting IT service desk workflows and systems ideally with technologies like - Service Now, Freshworks, ManageEngine, BMC Helix, Cherwell or similar
• Core knowledge on infrastructure tools like - Windows Server, Active Directory, Group Policy, SQL, SQL Server or PKI and Certificate Management
• Experience working in ITSM/ITIL environment - Certifications are highly desirable
• Experience working with on - prem, hybrid cloud and cloud native environments
• Eligible for high level DV clearance - if not already certified

O.K. I'm in what's next?

Get in touch today by applying with your latest CV below