ITSM Solution Architect

Intuition IT Solutions Ltd; Greater London; On-site; GBP 95,000 - 125,000; Full time

Job summary

Intuition IT Solutions Ltd seeks an ITSM Solution Architect to lead architectural decisions across client programmes, ensuring alignment with the target architecture, GDS standards and long-term technology strategy.

You will establish guardrails, advise on integration coherence across 800+ client products, and ensure options presented to the Operational Board are strategically viable, secure and sustainable.

Qualifications

• TOGAF 9 or equivalent architectural framework experience.
• In-depth knowledge of ITSM tooling (ServiceNow or equivalent).
• Experience designing enterprise architectures for UK central government.
• Understanding of GDS standards and cloud security principles (NCSC 14).

Responsibilities

• Provide ITSM level architectural leadership across the client programme.
• Establish architectural guardrails and alignment to target architecture.
• Advise on integration coherence across 800+ client products.
• Ensure solution options presented to the Operational Board are viable, secure and sustainable.

Skills

TOGAF 9+

ITSM tooling

Enterprise architecture

GDS standards

Cloud security

Education

TOGAF 9 or equivalent

Tools

ServiceNow

Job description

Provides ITSM-level architectural leadership across the client, ensuring that all future operating model designs, tooling decisions and service improvements align to the clients target architecture, GDS standards and long-term technology strategy. The ITSM Solution Architect establishes the architectural guardrails for the programme, advises on integration coherence across the 800+ client products, and assures that solution options presented to the Operational Board are strategically viable, secure and sustainable.

Experienced architect with TOGAF 9 or equivalent; deep knowledge of ITSM tooling ecosystems (ServiceNow or equivalent); experience designing enterprise architectures within UK central government; understanding of GDS technology standards and cloud security principles (NCSC 14); ability to translate strategy into actionable design decisions.