ServiceNow Architect

Falcon Smart IT Limited; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Falcon Smart IT Limited in London is seeking an experienced ServiceNow Architect to lead end-to-end platform delivery. You will shape architecture across ITSM, ITOM, HRSD, SecOps, GRC/IRM and SPM, drive integrations, and ensure scalable CMDB and security models.

You must bring 8+ years hands-on ServiceNow and 5+ years in architect or lead developer roles, plus strong communication and Agile experience. On-site London role with high‑pressure/regulatory environments; CTA or CIS certifications are

Qualifications

• 8+ years of hands-on ServiceNow experience in architect/lead roles.
• Proven ability to implement ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM.
• Deep expertise in scripting, Flow Designer, Integrations, CMDB, and security.
• Strong communication skills and experience in Agile environments.

Skills

ServiceNow scripting

Flow Designer

Integration Hub

Service Portal / Employee Centre

ATF

CMDB architecture

REST integration

SOAP integration

Agile experience

English communication

Tools

MID Server

REST API

SOAP API

Job description

Job Title: ServiceNow ArchitectJob Location: London, UK (4 days Onsite)Job type: FTEJob Description :8+ years of hands-on ServiceNow experience.5+ years in a ServiceNow Architect or Lead Developer capacity.Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o Integration Hub o Service Portal / Employee Centre o ATF o CMDB architecture.Strong experience with enterprise integrations (REST, SOAP, MID Server).Demonstrated experience delivering end-to-end implementations (design through deployment).Strong understanding of security model (ACLs, roles, domain separation).Experience working in Agile environments.Excellent written and verbal communication skills in English.Ability to work in high-pressure, regulated environments. DesirableServiceNow Certified Technical Architect (CTA) or progress toward CTA.Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).Experience in financial services or regulated industries.Knowledge of DevOps and CI/CD pipelines.Experience with ServiceNow Performance Analytics and Reporting.Familiarity with cloud infrastructure and enterprise integration platforms.Experience supporting audits and regulatory compliance initiatives