ITSM Manager

Totum Partners; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A legal services firm in the UK is seeking an experienced individual for an IT Service Management role. This position involves enhancing problem resolution times, managing the ServiceNow platform, and governing ITIL-aligned processes. The ideal candidate will have over 5 years of Service Management experience in a law firm setting, strong knowledge of ITSM, and familiarity with ServiceNow.

Qualifications

• 5 years+ Service Management experience in a management position within a law firm.
• Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.
• Strong knowledge of ServiceNow.

Responsibilities

• Look at improving problem resolution times by streamlining ITSM processes.
• Chair the Problem Review, Major Incident Review and CAB board meetings.
• Manage the global asset management framework.
• Manage the ServiceNow platform and assist with future developments and new features.
• Produce weekly and ad-hoc reports for all levels of management.
• Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition.
• Lead team meetings and foster cross-departmental collaboration.

Skills

Service Management experience

Understanding of IT Service Management (ITSM)

Knowledge of ServiceNow

Job description

Direct message the job poster from Totum Partners

Responsibilities

• Look at Improving problem resolution times by streamlining ITSM processes.
• Chair the Problem Review, Major Incident Review and CAB board meetings.
• Manage the global asset management framework.
• Manage the ServiceNow platform and assist with future developments and new features.
• Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance.
• Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition.
• Lead team meetings, manage team workload and help foster cross-departmental collaboration.

Skills Required

• 5 years+ Service Management experience in a management position within a law firm.
• Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.
• Strong knowledge of ServiceNow.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industry

Legal Services and Law Practice

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