Strategic ITIL Service Management Specialist

WebHosting; Belfast City District; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Telefónica Tech UK&I in Belfast is seeking a Service Management Specialist to drive ITIL processes within a Managed Service environment. You will implement, improve and execute ITIL practices and manage the process improvement cycle to boost service quality.

You will work with a team of professionals and autonomously drive initiatives, coordinating with internal support groups, vendors and customers to ensure compliance, performance and continuous improvement across the service delivery

Qualifications

• ITIL v4 knowledge and experience preferred.
• Ability to analyse and improve ITIL processes.
• Strong coordination with multiple stakeholders (internal, vendors, customers).
• Experience in Managed Services environment is a plus.

Responsibilities

• Deploy ITIL processes and monitor performance against CSFs.
• Execute process controls ensuring compliance by internal teams, vendors and customers.
• Coordinate process delivery with internal teams, suppliers and customers; resolve roadblocks.
• Interface with other processes to leverage ITIL benefits.
• Monitor KPIs and ensure targets are met; report metrics.
• Coordinate with suppliers, contractors and 3rd parties.
• Identify improvement opportunities and propose tool/staff training changes.

Skills

ITIL v4

Process improvement

Stakeholder management

Job description

Telefónica Tech UK&I in Belfast is seeking a Service Management Specialist to drive ITIL processes within a Managed Service environment. You will implement, improve and execute ITIL practices and manage the process improvement cycle to boost service quality.

You will work with a team of professionals and autonomously drive initiatives, coordinating with internal support groups, vendors and customers to ensure compliance, performance and continuous improvement across the service delivery