ITIL Major Incident & Change Manager – On-Call

Computacenter; Nottingham; Presencial; GBP 30 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-call standby payments

Holiday bonuses

Resumo da oferta

Computacenter in the United Kingdom seeks a Process Integration and Management professional to support change, problem and major incident management. You’ll gain broad ITIL exposure working with internal teams and external suppliers to ensure effective service outcomes.

Working within business hours with occasional on-call duties, you will maintain governance, analyse trends and contribute to ongoing improvements while coordinating with various stakeholders across the organisation.

Qualificações

• Experience or understanding of Major Incident Management.
• Understanding of Change and Problem Management within an ITIL environment.
• Strong communication, decision-making and stakeholder engagement.
• Ability to work independently and as part of a team.
• Flexibility to participate in on-call rota and respond to incidents.
• UK Government SC clearance eligibility/holding.

Responsabilidades

• Provide business-hours support for change control and governance.
• Contribute to Problem Management by identifying trends and root causes.
• Participate in a typically one-in-four-week on-call rota for Major Incident Management.
• Collaborate with internal teams and external suppliers on service outcomes.
• Maintain documentation and contribute to continuous improvement.

Conhecimentos

Major Incident Management

ITIL Change Management

ITIL Problem Management

Communication skills

Decision-making

Stakeholder engagement

Independent & collaborative work

On-call flexibility

UK Government SC clearance

Descrição da oferta de emprego

Computacenter in the United Kingdom seeks a Process Integration and Management professional to support change, problem and major incident management. You’ll gain broad ITIL exposure working with internal teams and external suppliers to ensure effective service outcomes.

Working within business hours with occasional on-call duties, you will maintain governance, analyse trends and contribute to ongoing improvements while coordinating with various stakeholders across the organisation.