Major Incident & Change Manager | On-Call, UK SC Eligible

Computacenter; East Midlands; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

On-call standby payments

Holiday bonuses

Job summary

Computacenter is seeking a proactive professional to join our Process Integration and Management team, focusing on change, problem and major incident management. You’ll gain broad ITIL experience and collaborate with internal teams and external suppliers, providing business-hours support for change control.

You’ll join a one-in-four-week on-call rota to support major incidents, maintain documentation, and contribute to continuous improvement across service management disciplines in a

Qualifications

• Experience or understanding of Major Incident Management.
• Understanding of Change and Problem Management within an ITIL environment.
• Strong communication, decision-making, stakeholder engagement and proactive working skills.
• The ability to work independently and as part of a collaborative team.
• Flexibility to participate in an on-call rota and respond to critical incidents when required.
• UK Government SC clearance.

Responsibilities

• Provide business-hours support for change control, maintaining governance and compliance throughout the change lifecycle.
• Contribute to Problem Management by identifying trends, analysing root causes and supporting resolution planning.
• Participate in a typically one-in-four-week on-call rota to support Major Incident Management following escalation from the Computacenter Service Desk.
• Collaborate with internal teams and external suppliers to support effective service outcomes.
• Maintain accurate documentation and contribute to continuous improvement initiatives.

Skills

ITIL knowledge

Change management

Problem management

Major incident management

Communication skills

Stakeholder engagement

Job description

Computacenter is seeking a proactive professional to join our Process Integration and Management team, focusing on change, problem and major incident management. You’ll gain broad ITIL experience and collaborate with internal teams and external suppliers, providing business-hours support for change control.

You’ll join a one-in-four-week on-call rota to support major incidents, maintain documentation, and contribute to continuous improvement across service management disciplines in a