Major Incident Manager

Computacenter; East Midlands; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

On-call standby payments

Holiday bonuses

Job summary

Computacenter is seeking a proactive professional to join our Process Integration and Management team, focusing on change, problem and major incident management. You’ll gain broad ITIL experience and collaborate with internal teams and external suppliers, providing business-hours support for change control.

You’ll join a one-in-four-week on-call rota to support major incidents, maintain documentation, and contribute to continuous improvement across service management disciplines in a

Qualifications

• Experience or understanding of Major Incident Management.
• Understanding of Change and Problem Management within an ITIL environment.
• Strong communication, decision-making, stakeholder engagement and proactive working skills.
• The ability to work independently and as part of a collaborative team.
• Flexibility to participate in an on-call rota and respond to critical incidents when required.
• UK Government SC clearance.

Responsibilities

• Provide business-hours support for change control, maintaining governance and compliance throughout the change lifecycle.
• Contribute to Problem Management by identifying trends, analysing root causes and supporting resolution planning.
• Participate in a typically one-in-four-week on-call rota to support Major Incident Management following escalation from the Computacenter Service Desk.
• Collaborate with internal teams and external suppliers to support effective service outcomes.
• Maintain accurate documentation and contribute to continuous improvement initiatives.

Skills

ITIL knowledge

Change management

Problem management

Major incident management

Communication skills

Stakeholder engagement

Job description

You'll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you'll help support critical service processes across change, problem and major incident management.

This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You'll provide business-hours support for change control and join the team's on-call rota to support major incident management when required.

What you’ll do

• Provide business-hours support for change control, helping to maintain governance and compliance throughout the change lifecycle.
• Contribute to Problem Management by identifying trends, analysing root causes and supporting resolution planning.
• Participate in a typically one-in-four-week on-call rota to support Major Incident Management following escalation from the Computacenter Service Desk.
• Collaborate with internal teams and external suppliers to support effective service outcomes.
• Maintain accurate documentation and contribute to continuous improvement initiatives.

What you’ll need

• Experience or an understanding of Major Incident Management.
• An understanding of Change and Problem Management within an ITIL environment.
• Strong communication, decision-making, stakeholder engagement and proactive working skills.
• The ability to work independently and as part of a collaborative team.
• Flexibility to participate in an on-call rota and respond to critical incidents when required.
• UK Government SC clearance.

Who you are

You're proactive, dependable and comfortable working across different service management disciplines. You can communicate clearly, make informed decisions and engage effectively with a range of stakeholders.

You may not have every skill listed, but you'll be willing to ask questions, learn and build your capability with support from the team.

What we can offer

• A role with exposure to change, problem and major incident management.
• A supportive environment in which you can learn and grow into the role.
• Additional standby payments for the on-call rota, with bonuses for public holidays.

Additional information

Country: UK

Working hours: Full time (plus on call)

Clearance level: UK Government SC clearance eligibility is required