Italian-Speaking Technical Support Specialist (Hybrid)

Remote Worker LTD.; Oxford; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Remote-friendly collaboration

Annual bonuses

Tuition assistance

Health benefits

Travel perks

Donation matching

Job summary

Tripadvisor, in partnership with Bókun, seeks a Technical Customer Service Advisor (Italian Speaking) to join the Escalation Team in a hybrid role based in Oxford. You will diagnose and resolve technical issues, triage escalations, and maintain detailed bug reports while communicating across channels in English and Italian.

You will combine technical acumen with strong communication to meet KPIs for response time, quality, and customer satisfaction.

Qualifications

• 1–3 years of proven experience in a customer service or technical support role.
• Fluency in written and spoken English and Italian.

Responsibilities

• Diagnose and resolve technical issues while ensuring a seamless customer experience.
• Triage and escalate complex incidents to appropriate teams.
• Maintain clear troubleshooting documentation and assist Tier 1 support.
• Communicate with customers via email, phone, video calls, and chat in English and Italian.

Skills

Customer service

Technical troubleshooting

Analytical thinking

Communication skills

Multitasking

Teamwork

Conflict mediation

Fast-paced work

Tools

CSS

HTML

CMS tools

Job description

Tripadvisor, in partnership with Bókun, seeks a Technical Customer Service Advisor (Italian Speaking) to join the Escalation Team in a hybrid role based in Oxford. You will diagnose and resolve technical issues, triage escalations, and maintain detailed bug reports while communicating across channels in English and Italian.

You will combine technical acumen with strong communication to meet KPIs for response time, quality, and customer satisfaction.