French-Speaking Tech Support Escalation Advisor

Tripadvisor; Oxford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Remote-friendly collaboration

Tuition assistance

Travel perks

Health benefits

Referral program

Job summary

Tripadvisor’s Bókun team in Oxford is hiring a Technical Service Advisor I (French Speaking) to join the Escalation Team. You will diagnose and resolve technical issues, triage tickets, and coordinate with engineering to deliver fast, high-quality support across English and French channels.

This hybrid role requires 1–3 years in a customer service or technical support role, a basic knowledge of CSS/HTML, and a proactive, customer-focused mindset.

Qualifications

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Fluency in written and spoken English and French.

Responsibilities

• As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, diagnosing and resolving technical issues while ensuring a seamless customer experience.
• You’ll triage and resolve customer issues or escalate to appropriate teams, managing inbound and outbound communication in English and French across multiple channels.
• You will research and replicate reported problems, raise detailed bug reports, and follow up on open tickets to ensure timely resolution.
• Maintain clear troubleshooting documentation and collaborate closely with technical teams to manage escalations effectively.

Skills

Customer service

Technical support

Analytical thinking

Troubleshooting

Communication

Teamwork

French language

English language

B2B knowledge

Multitasking

Tools

CSS

HTML

CMS tools

Job description

Tripadvisor’s Bókun team in Oxford is hiring a Technical Service Advisor I (French Speaking) to join the Escalation Team. You will diagnose and resolve technical issues, triage tickets, and coordinate with engineering to deliver fast, high-quality support across English and French channels.

This hybrid role requires 1–3 years in a customer service or technical support role, a basic knowledge of CSS/HTML, and a proactive, customer-focused mindset.