Italian-Speaking Technical Support Specialist

TripAdvisor LLC; Oxford; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Remote-friendly collaboration

Tuition assistance

Travel perks

Health benefits

Job summary

TripAdvisor LLC is hiring a Technical Customer Service Advisor (Italian Speaking) in Oxford. The role is hybrid, requiring two days per week in the Oxford office, with responsibilities spanning diagnosis, triage, and resolution of technical issues for Bókun customers, across email, phone, video calls, and chat.

Fluency in English and Italian is essential, plus basic CSS/HTML knowledge. You will join the Escalation Team and collaborate with technical colleagues to manage incidents, document

Qualifications

• 1–3 years of customer service or technical support experience.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• Fluency in written and spoken English and Italian.

Responsibilities

• Diagnose and resolve technical issues while handling escalations.
• Triaga and document issues; reproduce problems and file bug reports.
• Communicate with customers via email, phone, video and chat; ensure timely resolutions.

Skills

Customer service

Technical support

HTML/CSS basics

English & Italian

Job description

TripAdvisor LLC is hiring a Technical Customer Service Advisor (Italian Speaking) in Oxford. The role is hybrid, requiring two days per week in the Oxford office, with responsibilities spanning diagnosis, triage, and resolution of technical issues for Bókun customers, across email, phone, video calls, and chat.

Fluency in English and Italian is essential, plus basic CSS/HTML knowledge. You will join the Escalation Team and collaborate with technical colleagues to manage incidents, document