Italian-Speaking IT Help Desk Technician II (Hybrid)

OpenTable; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Company-paid therapy sessions through/

Job summary

OpenTable in London is seeking an IT Help Desk Technician II (Italian Speaking) to join our Global IT Help Desk, TechTable. You will resolve complex hardware/software issues, support Okta/Azure/Intune, and lead IT projects in a fast-paced, global enterprise.

Hybrid role with office presence two days per week at Finsbury Square. You will work cross-functionally with Security, Infra, and Network teams, providing top-tier service while supporting international partners.

Qualifications

• Business level proficiency in Italian.
• PC and Mac hardware/software support.
• Computer system security & compliance policies.
• ITSM and Service Desk management concepts.
• Experience supporting GSuite & Office 365.
• Workflow automation/tools experience (Zapier, Workato, Tines).
• In-depth knowledge of identity access management (Okta).
• AV hardware and software support.
• iOS and Android mobile device support.
• Network troubleshooting experience.
• Computer security and threat protection concepts.
• Basic project management concepts.
• Patient, positive, and supportive attitude.
• Flexibility to multitask in a fast-paced environment.

Responsibilities

• Provide a wide range of technical support to end users through chat, email, and remote support.
• Lead internal IT projects.
• Identify service automation opportunities.
• Systems administration (Okta, Azure/Intune, Jamf, Iru, and others).
• Support corporate office systems and teams.
• Manage and support Telcomm/Video Conference services.
• Test and configure end-user hardware and software.
• Support employee onboarding and offboarding.
• Create, curate, and revise knowledge base documentation & company-wide technical communications.
• Manage your ticket queue with SLAs in mind.

Skills

Italian language

PC & Mac support

Security policies

ITSM & Service Desk

GSuite & Office 365

Workflow automation

Okta IAM

AV hardware/software

Mobile device support

Network troubleshooting

Security concepts

Basic project management

Patient attitude

Multitasking in fast-paced environment

Tools

Okta

Azure/Intune

Jamf

Iru

Job description

OpenTable in London is seeking an IT Help Desk Technician II (Italian Speaking) to join our Global IT Help Desk, TechTable. You will resolve complex hardware/software issues, support Okta/Azure/Intune, and lead IT projects in a fast-paced, global enterprise.

Hybrid role with office presence two days per week at Finsbury Square. You will work cross-functionally with Security, Infra, and Network teams, providing top-tier service while supporting international partners.