Italian Customer Care & Engagement Specialist (Hybrid)

Konecta Team for Coca-Cola; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Konecta is hiring for a 12‑month FTC Customer Support role focused on the Italian market and phone channel. The position is hybrid and requires prior customer support and/or community management experience with fluent Italian and English for stakeholder communications and trainings.

You will engage with consumers regarding promotions, new products, or quality issues, using LifeChat, email, live-chat, and social media on Sprinklr. This is not a sales or marketing role.

Qualifications

• Degree in Business, Communications or related field.
• Fluent Italian and English required; bilingual communication helps stakeholder interactions.

Responsibilities

• Act as brand ambassador for Coca‑Cola, mainly via Phone and Email.
• Respond to consumer questions and requests across channels.
• Collaborate with the support team to resolve issues and improve service.
• Assist in identifying and implementing service improvements.
• Foster a collaborative environment focused on customer interactions.

Skills

Italian language

English language

Customer support experience

Community management

Communication skills

Team player

Education

Degree in Business/Communications

Tools

Sprinklr

Job description

Konecta is hiring for a 12‑month FTC Customer Support role focused on the Italian market and phone channel. The position is hybrid and requires prior customer support and/or community management experience with fluent Italian and English for stakeholder communications and trainings.

You will engage with consumers regarding promotions, new products, or quality issues, using LifeChat, email, live-chat, and social media on Sprinklr. This is not a sales or marketing role.