Brand Care & Engagement Coordinator - Hybrid (EN/SV)

Konecta Team for Coca-Cola; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Konecta is hiring for a Hybrid Customer Support role supporting Coca-Cola across Europe. You will handle inquiries via Live Chat, email, phone and social media, delivering excellent service to consumers and clients while collaborating with a cross-functional team.

The ideal candidate has initial customer support or community management experience, fluent English and Swedish, and thrives in a fast-paced, service-driven environment with Sprinklr proficiency.

Qualifications

• Degree in Business, Communications or related field.
• First experience in customer support or social media community management with client relations interest.
• Excellent communicators with strong problem-solving for customers.
• Team players who thrive in collaborative environments.
• Detail-oriented in fast-paced, service-driven settings.
• Eager to learn and grow in customer support.
• Proficiency with Sprinklr is highly valued.
• Fluent in English and Swedish is essential.

Responsibilities

• Be a brand ambassador for Coca-Cola across phone, social media, live chat and email.
• Provide exceptional customer support to clients through various channels.
• Collaborate with the team to resolve issues and improve service.
• Assist in service-improvement initiatives and share ideas.
• Support documentation and presentation of customer support strategies.
• Contribute to consumer experience strategy and transformation projects.

Skills

Customer service

Communication skills

Team player

Attention to detail

Learning mindset

Sprinklr experience

English fluency

Swedish fluency

Education

Bachelor's degree in Business or Communications

Tools

Sprinklr

Job description

Konecta is hiring for a Hybrid Customer Support role supporting Coca-Cola across Europe. You will handle inquiries via Live Chat, email, phone and social media, delivering excellent service to consumers and clients while collaborating with a cross-functional team.

The ideal candidate has initial customer support or community management experience, fluent English and Swedish, and thrives in a fast-paced, service-driven environment with Sprinklr proficiency.