IT User Administrator

Xerox; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm in Bristol is seeking an entry-level IT User Administrator. You will support the IT Service Desk team by handling essential IT setup and administrative tasks for staff onboarding and offboarding. Ideal candidates will have good GCSEs, strong attention to detail, and a desire to develop IT skills. This role requires being on-site five days a week, ensuring effective communication and collaboration within the team.

Qualifications

• Strong attention to detail and ability to follow procedures.
• Basic IT knowledge and a keen interest in developing a career in IT.
• Experience working in a customer service or administrative role is beneficial.

Responsibilities

• Assist with setting up laptops and mobile phones for new starters.
• Ensure accounts are set up and removed in a timely manner.
• Track and manage IT assets, ensuring accurate records are maintained.

Skills

Attention to detail

Good communication skills

Organizational skills

Basic IT knowledge

Customer service experience

Education

Good GCSEs including Maths and English

Post-16 education in IT or related field

Tools

Microsoft Office

Job description

Overview

City: Bristol
State/Province: Bristol
Country: United Kingdom
Department: TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT
Date: Monday, January 26, 2026
Working time: Full-time
Ref#: 20037204
Job Level: Individual Contributor
Job Type: Early Career
Job Field: TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT
Seniority Level: Associate

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

Location: Central Bristol

Department: IT

Reports To: Service Desk Lead

Job Summary:

The IT User Administrator will play a key role in supporting the IT Service Desk team by handling essential IT setup and administrative tasks related to colleagues joining or leaving the firm.

This entry-level position is well-suited for individuals eager to begin a career in IT, providing an opportunity to gain foundational experience with IT systems within a legal firm.

Key Responsibilities:

• Assist with setting up laptops and mobile phones for new starters.
• Ensure accounts are set up and removed in a timely manner while following security procedures.
• Coordinate with the IT Support team to arrange the delivery or collection of IT equipment.
• Track and manage IT assets, ensuring accurate records are maintained for audit and compliance purposes.
• Maintain accurate records of user accounts and administrative tasks.
• Work closely with HR to anticipate upcoming demands and to ensure the smooth onboarding and offboarding of colleagues.
• Gather and catalogue redundant IT equipment and coordinate its collection by the IT recycling partner, ensuring that all paperwork is accurately completed.
• Carry out regular checks of IT office equipment so that it is functioning correctly and have it repaired or replaced when necessary.
• Provide excellent customer service and respond to basic queries.
• Contribute to improving administrative processes.
• Collate data for management information reports related to this role’s activities.

Required Skills and Experience:

• Strong attention to detail and ability to follow procedures.
• Good written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work well in a team and collaborate with different departments.
• Basic IT knowledge and a keen interest in developing a career in IT.
• Experience working in a customer service or administrative role is beneficial but not essential.
• Familiarity with Microsoft Office applications.
• A willingness to learn and develop IT skills.

Preferred Experience:

• Some exposure to IT systems such as Intune, Active Directory and Office 365 is a plus.
• Working within an office environment.

Qualifications:

• Good GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Post-16 education or training in IT or a related discipline (e.g., A-Levels, BTEC, apprenticeship, or equivalent).

Work Environment:

• This role is based in our Bristol office and requires being on-site five days a week, Monday to Friday.
• Standard working hours with occasional need for flexibility during busy periods.

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