IT Transition & Governance Lead

DXC Technology Company; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

DXC Technology is seeking a Transition Process Consultant based in Hampshire, on-site five days a week, to lead end-to-end service transition efforts. The role focuses on replacing incumbent suppliers with DXC using ITIL 4 aligned governance, risk management, and cross-tower integration.

You will design, govern, and oversee transitions across hybrid infrastructure, enterprise platforms, and service desks, ensuring secure environment compliance and smooth handovers to BAU operations.

Qualifications

• Experience applying ITIL 4 in large-scale enterprise transitions.
• Design governance models for supplier-to-supplier transitions.
• Experience with multi-supplier environments and exit frameworks.
• Familiarity with governance, risk and compliance in secure government-adjacent environments.

Responsibilities

• Define, document and implement end-to-end service transition processes aligned with ITIL 4 and tailored to govern the replacement of incumbent suppliers by DXC.
• Manage the transition from strategy and build through service validation and operational acceptance testing (OAT), followed by formal handover to DXC's business-as-usual operations.
• Define process links and dependencies across technical towers, including hybrid infrastructure, enterprise platforms, secure networking and service desks.
• Define governance gates, maintain risk registers and establish compliance checkpoints so migrated services meet secure-environment accreditation requirements.
• Act as the process authority, aligning internal programme governance with DXC's delivery methods and the exit processes of incumbent suppliers.

Skills

ITIL 4

BPMN

RACI matrices

ServiceNow

ITSM

Governance

Education

ITIL certification

Tools

ServiceNow CMDB

Job description

DXC Technology is seeking a Transition Process Consultant based in Hampshire, on-site five days a week, to lead end-to-end service transition efforts. The role focuses on replacing incumbent suppliers with DXC using ITIL 4 aligned governance, risk management, and cross-tower integration.

You will design, govern, and oversee transitions across hybrid infrastructure, enterprise platforms, and service desks, ensuring secure environment compliance and smooth handovers to BAU operations.