Transition Process Consultant

DXC Technology Company; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

DXC Technology is seeking a Transition Process Consultant based in Hampshire, on-site five days a week, to lead end-to-end service transition efforts. The role focuses on replacing incumbent suppliers with DXC using ITIL 4 aligned governance, risk management, and cross-tower integration.

You will design, govern, and oversee transitions across hybrid infrastructure, enterprise platforms, and service desks, ensuring secure environment compliance and smooth handovers to BAU operations.

Qualifications

• Experience applying ITIL 4 in large-scale enterprise transitions.
• Design governance models for supplier-to-supplier transitions.
• Experience with multi-supplier environments and exit frameworks.
• Familiarity with governance, risk and compliance in secure government-adjacent environments.

Responsibilities

• Define, document and implement end-to-end service transition processes aligned with ITIL 4 and tailored to govern the replacement of incumbent suppliers by DXC.
• Manage the transition from strategy and build through service validation and operational acceptance testing (OAT), followed by formal handover to DXC's business-as-usual operations.
• Define process links and dependencies across technical towers, including hybrid infrastructure, enterprise platforms, secure networking and service desks.
• Define governance gates, maintain risk registers and establish compliance checkpoints so migrated services meet secure-environment accreditation requirements.
• Act as the process authority, aligning internal programme governance with DXC's delivery methods and the exit processes of incumbent suppliers.

Skills

ITIL 4

BPMN

RACI matrices

ServiceNow

ITSM

Governance

Education

ITIL certification

Tools

ServiceNow CMDB

Job description

Job Description:

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Transition Process Consultant Location: Hampshire (onsite 5 days per week)

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Key Responsibilities

• Process design and governance: Define, document and implement end-to-end service transition processes aligned with ITIL 4 and tailored to govern the replacement of incumbent suppliers by DXC.
• Transition lifecycle management: Manage the transition from strategy and build through service validation and operational acceptance testing (OAT), followed by formal handover to DXC's business-as-usual operations.
• Cross-tower integration workflows: Define process links and dependencies across technical towers, including hybrid infrastructure, enterprise platforms, secure networking and service desks.
• Risk and quality assurance: Define governance gates, maintain risk registers and establish compliance checkpoints so that migrated services meet secure-environment accreditation requirements.
• Stakeholder and supplier process alignment: Act as the process authority, aligning internal programme governance with DXC's delivery methods and the exit processes of incumbent suppliers.

Required Skills & Experience

• IT service transition and ITIL 4: Experience of applying service transition principles, change enablement, service validation and release management in large-scale enterprise transformations.
• Supplier replacement and exit frameworks: Proven experience of designing governance models for supplier-to-supplier transitions, multi-supplier environments and the separation of complex services.
• Process mapping and architecture: Advanced proficiency in process modelling using BPMN, developing standard operating procedures and defining RACI matrices for secure operations.
• ITSM and tooling alignment: Understands how service management tools such as ServiceNow support transition workflows, CMDB discovery and the handover of ticketing processes.
• Secure-environment compliance: Familiarity with governance, risk and compliance frameworks used in secure, defence and government-adjacent environments.

Leadership & Personal Strengths

• Structured and analytical thinking: Able to turn complex, multi-supplier transition environments into clear, repeatable and auditable processes.
• Collaborative influencing: Builds agreement among internal stakeholders, incumbent suppliers and DXC, while maintaining clear ownership and accountability.
• Clear communication: Translates operating models and workflow dependencies into concise, actionable documentation for governance and executive audiences.
• Resilience Under Pressure: Methodical and calm when managing compressed timelines, competing supplier priorities, and high-stakes service cutovers.
• Detail and rigour: Maintains clear governance gates and identifies compliance or operational gaps during supplier migration.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.