IT Operations Delivery Lead (Onsite, Hampshire)

DXC Technology Company; England; On-site; GBP 90,000 - 125,000; Full time

Job summary

DXC Technology is seeking an IT Operations Delivery Lead in the Hampshire area, onsite five days a week. You will lead end-to-end delivery for critical defence and aerospace programmes, guiding multi-disciplined teams across Wintel, Linux, Virtualisation, DBA, Storage, Backup, Monitoring and Tooling.

You will drive service maturity, SLA adherence, and continuous improvement while engaging customers and senior stakeholders.

Qualifications

• Proven experience leading multi-disciplined infrastructure teams in a managed services or service delivery environment.
• Strong client-facing skills with the ability to manage senior stakeholder relationships.
• Demonstrable experience delivering SLA-driven services with contractual obligations and penalty regimes.
• Broad technical understanding across Wintel, Linux, Virtualisation, DBA, Storage, Backup, and Monitoring domains.
• Solid understanding of ITIL frameworks (ITIL 4 Foundation as a minimum).
• Financial acumen with experience managing team budgets and cost control.
• Strong leadership, coaching, and people management skills across diverse technical teams.
• Excellent communication skills with the ability to translate technical detail for non-technical audiences.
• Experience operating within secure or regulated environments.

Responsibilities

• Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics.
• Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables.
• Oversee resource planning, allocation and demand forecasting to support successful project and programme delivery.
• Ensure the availability, performance, and security of the infrastructure platform in line with contractual SLAs.
• Oversee day-to-day operations across all technology domains, ensuring consistent and secure service delivery.
• Act as a senior escalation point for Major Incidents and complex technical issues impacting the platform.
• Ensure robust Change, Incident, Problem, and Configuration Management processes are followed.
• Maintain platform documentation, architecture diagrams, and operational runbooks.
• Champion continuous improvement initiatives, identifying efficiency gains and implementing operational excellence standards.

Skills

Infrastructure leadership

Senior stakeholder management

SLA & penalties management

Wintel, Linux, Virtualisation

ITIL frameworks (ITIL 4)

Financial acumen

People management

Clear communication

Tools

ITIL

Job description

DXC Technology is seeking an IT Operations Delivery Lead in the Hampshire area, onsite five days a week. You will lead end-to-end delivery for critical defence and aerospace programmes, guiding multi-disciplined teams across Wintel, Linux, Virtualisation, DBA, Storage, Backup, Monitoring and Tooling.

You will drive service maturity, SLA adherence, and continuous improvement while engaging customers and senior stakeholders.