Transition Process Lead - ITIL/Governance (Hampshire, Onsite)

dxctechnology; England; On-site; GBP 60,000 - 95,000; Full time

Job summary

DXC Technology in Hampshire is seeking a Transition Process Consultant to design and implement end-to-end transition processes across infrastructure, platforms, networking and service management, aligning with ITIL 4 and DXC's governance framework.

You will lead cross‑tower collaboration, map processes, manage transitions from strategy to handover, and ensure security and compliance across multi‑supplier environments.

Qualifications

• Experience applying service transition principles and change enablement in large-scale transformations.
• Proven ability to design governance for multi-supplier transitions and exits.
• Skilled in BPMN, SOPs and RACI for secure operations.
• Understanding of ServiceNow, CMDB and handover of ticketing processes.
• Familiarity with governance, risk and compliance in secure environments.

Responsibilities

• Define, document and implement end-to-end service transition processes aligned with ITIL 4.
• Manage transition lifecycle from strategy to handover to operations.
• Define links across towers (hybrid infra, platforms, networking, service desks).
• Establish governance gates, risk registers and compliance checkpoints.
• Align internal governance with DXC delivery methods and incumbent exit processes.

Skills

ITIL 4

Supplier replacement

Process mapping

ITSM tooling

Security/compliance

Job description

DXC Technology in Hampshire is seeking a Transition Process Consultant to design and implement end-to-end transition processes across infrastructure, platforms, networking and service management, aligning with ITIL 4 and DXC's governance framework.

You will lead cross‑tower collaboration, map processes, manage transitions from strategy to handover, and ensure security and compliance across multi‑supplier environments.