IT Technician - Student & Staff Tech Support | Flex Hours

Allscreens Nationwide Ltd; Salford; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

40 days annual leave

Fridays finish 2:30pm

Free on-site parking

Staff wellbeing days

LGPS pension

Staff benefits package

Job summary

Salford City College is seeking a proactive IT Technician to be the first point of contact for technical support of IT services at Salford City College. This role is based at the Eccles Centre and may require covering other centres as needed.

The successful candidate will deliver excellent customer service to students and staff, with a focus on preparing IT facilities and services. A good knowledge of PCs, tablets, Windows, ITIL experience and a ICT-related qualification are essential.

Qualifications

• Must have good knowledge of PCs, tablets and Microsoft Windows.
• Experience supporting IT services in an ITIL environment.
• BTEC Higher level or equivalent in an IT-related subject.

Responsibilities

• Deliver first-line technical support for IT services to students, staff and delegates.
• Provide excellent customer service and ensure timely resolution of incidents and requests.
• Prepare and maintain IT facilities and services as required.

Skills

PC hardware

Windows OS

ITIL experience

Education

BTEC Higher IT

Job description

Salford City College is seeking a proactive IT Technician to be the first point of contact for technical support of IT services at Salford City College. This role is based at the Eccles Centre and may require covering other centres as needed.

The successful candidate will deliver excellent customer service to students and staff, with a focus on preparing IT facilities and services. A good knowledge of PCs, tablets, Windows, ITIL experience and a ICT-related qualification are essential.