IT Technician Level 1 — Kickstart Your IT Career

King's Group Academies; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Job summary

King's Group Academies is seeking an enthusiastic IT Technician (Level 1) to join the central IT Service. This role supports staff and students across Bracknell and our academies, helping maintain devices and classrooms, and ensuring digital systems run smoothly.

You will provide first‑line support, respond to requests, perform basic troubleshooting, install hardware and software, and escalate more complex issues to senior colleagues.

Qualifications

• Friendly, patient and customer-focused.
• Willingness to learn and develop IT skills.
• Prior helpdesk or IT support experience is helpful but not required.

Responsibilities

• Provide first-line IT support to staff and students.
• Set up devices and classrooms.
• Troubleshoot basic hardware and software issues.
• Escalate complex issues to senior colleagues.
• Assist with site moves and events.

Skills

Customer service

Helpdesk

IT support

Tools

Windows OS

Office 365

Networking basics

Job description

King's Group Academies is seeking an enthusiastic IT Technician (Level 1) to join the central IT Service. This role supports staff and students across Bracknell and our academies, helping maintain devices and classrooms, and ensuring digital systems run smoothly.

You will provide first‑line support, respond to requests, perform basic troubleshooting, install hardware and software, and escalate more complex issues to senior colleagues.