It Technician | Independent School | Hackney

Marchant Recruitment; London Borough of Hackney; On-site; GBP 29,000 - 39,000; Full time

Job summary

Marchant Recruitment is seeking an IT Technician for an independent secondary school in Hackney. The role focuses on keeping learning tech, hardware, and AV systems running smoothly to empower teachers and students.

You will support staff and students, maintain devices, manage accounts and assist with IT assets across classrooms and offices in a fast-paced educational environment.

Qualifications

• Experience in IT support, helpdesk or maintenance, ideally in education or corporate setting.
• Strong technical literacy across Windows/macOS, Active Directory, Office 365 / Google Workspace, and basic networking.
• Excellent problem-solving and calm, customer-focused service.

Responsibilities

• Deliver first- and second-line technical support for staff and students across hardware, software and network systems.
• Maintain, troubleshoot and repair desktops, laptops, interactive displays, mobile devices, and AV equipment.
• Assist with user accounts, network security, and data backups under senior guidance.
• Configure and deploy IT assets, peripherals, and software in classrooms and offices.
• Track helpdesk tickets, manage equipment inventory and document workflows.

Skills

Windows/macOS

Active Directory

Office 365 / Google Workspace

Networking basics

Problem-solving

Communication

Job description

School IT Technician

Location: Hackney

School Type: Independent Secondary School (Co-educational)

A prestigious and forward-thinking independent secondary school located in the heart of Hackney is seeking a skilled, hands-on, and tech-savvy IT Technician to join their vibrant digital infrastructure team. This is an exceptional opportunity for an enthusiastic technology professional looking to build a rewarding career within a first-class educational environment renowned for its academic excellence and modern digital integration.

About the Role

As the School IT Technician, you will serve as the technical engine of the campus, ensuring that digital learning environments, hardware, networks, and AV equipment operate seamlessly. You will provide responsive, high-quality support to students and academic staff, empowering teachers to leverage cutting-edge educational technology inside and outside the classroom.

• Start Date: Immediate or upcoming term

• Environment: A premier independent school known for its exceptional resources, high academic standards, and beautiful campus

• Culture: A collaborative, professional, and supportive workplace backed by a dedicated leadership and technical support network

Key Responsibilities

• Deliver efficient first- and second-line technical support for staff and students across all hardware, software, and network systems.

• Maintain, troubleshoot, and repair desktop computers, laptops, interactive displays, mobile devices, and classroom audio-visual technology.

• Assist with user account administration, network security protocols, and data backups under the guidance of senior technical leads.

• Configure, deploy, and maintain new IT assets, peripherals, and software suites across classrooms and administrative offices.

• Implement fresh, organized systems for tracking helpdesk tickets, managing equipment inventory, and documenting technical workflows.

Requirements

• Proven experience in an IT support, helpdesk administration, or technical maintenance role (ideally within an education or professional corporate setting).

• Strong technical literacy, including a solid foundation in Windows/macOS operating systems, Active Directory, Office 365 / Google Workspace, and basic networking principles.

• Exceptional problem-solving skills, with a methodical approach to troubleshooting and a calm, customer-focused demeanor under pressure.

• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical staff and students.

• A proactive, enthusiastic mindset and a strong commitment to professional growth within educational technology.

Salary & Benefits

• Pay Scale: Competitive salary package commensurate with experience and qualifications, reflective of independent school standards.

• Comprehensive opportunities for continuous professional development, technical certifications, and career progression within a thriving school community.