It Technician

Jago Consultants; Southmoor; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

25 days holiday including bank holiday

Job summary

Sydenham School is seeking an IT Technician to be the first point of contact for ICT needs and resolve daily support requests. You will work with the school development team to ensure high-quality service and may supervise an IT apprentice to provide training and support.

The role is based in the school with some training at the Marden office; strong customer service and communication skills are essential, with a passion for technology.

Qualifications

• Strong experience with IT and technical issues.
• Flexible & adaptable.
• Be prepared to work with students and to train small groups of school staff.
• A Level in ICT required (or equivalent).
• Hyper-V & VMware certification desirable.

Responsibilities

• First port of call for all your school's ICT needs - resolving daily support requests.
• Work with school development team to ensure the school gets the best level of service.
• Manage an IT apprentice to ensure they receive training and support.
• Manage installation, configuration, and maintenance of IT systems.
• Monitor and manage infrastructure, including Active Directory, DNS and Group Policy; monitor firewall and antivirus systems.

Skills

IT support

Customer service

Communication skills

Education

A Level in ICT

Tools

Hyper-V

VMware

Job description

IT Technician required. Our client is are a UK leading organisation who specialise in IT strategies and solutions to power growth. Working across the South East & beyond, they deliver infrastructure, security, software and support for businesses, schools and other organisations.

They are now on the lookout for an outstanding IT Technician to join the team and work at Sydenham School. You will be fully based in the school, with access and support from the IT team in Marden. As they like to operate as a team, there will be times when you may need to undertake training at their office in Marden.They need someone who is customer focussed with an admiration for customer service, great communication skills, and a passion for technology. You will be experienced in giving a first class IT service to resolve client issues.

Position Overview

• First port of call for all your School's ICT needs - resolving daily support requests
• Working with school development team to ensure that the schools are getting the best level of service
• Manageable responsibility for an IT apprentice to ensure they are receiving sufficient training & support
• Managing & Controlling all technical aspects of the installation, configuration, and maintenance
• Manage advanced diagnosis procedures on Hardware, software and peripherals
• Ensure all help desk tickets are logged, tracked and resolved
• Monitor and manage all infrastructure systems / Manage key services including Active Directory, DNS and Group Policy
• Filtering, monitoring firewall and anti-virus systems

Position Requirements

• Strong Experiencw with IT and Technical issues
• A Level in ICT
• Flexible & adaptable
• Be prepared to work with students and to train small groups of school staff
• Hyper-v & VMWare Certification - Desirable

Position Remuneration

• Monday to Friday 8:30am - 17:30pm
• 25 days holiday including bank holidays
• Pension Scheme
• Other benefits discussed at interview stage