IT Technician Apprentice - Fixed term for 18 months

Safeguarding Statementyeovil College; Bath; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

30 days holiday + Christmas closure &

Generous pension 16.1% employer

Staff discount scheme

Professional development

Employee assistance programme

Free onsite gym

Subsidised catering

Cycle to work

Free staff parking

Job summary

Yeovil College is seeking an IT Technician Apprentice for an 18-month fixed-term role based in Bath, Somerset. You will be the first contact for IT support, troubleshooting and resolving issues through the helpdesk while learning from an experienced IT team.

The position offers full-time hours (37 per week), a comprehensive apprentice salary, and opportunities for professional development within a supportive environment.

Qualifications

• Knowledge of configuring and troubleshooting Windows desktop PCs.
• Strong customer service skills.
• Confident to engage with internal and external customers to resolve issues.
• GCSE Grade A-C in Maths & English or equivalent ICT qualification at grade 4 or above.
• Excellent written and verbal communication skills.
• Methodical and detail-oriented, with ability to prioritise workloads.

Responsibilities

• Be the first point of contact for staff and customers needing IT support.
• Troubleshoot issues and provide practical solutions via the helpdesk.
• Work with the advanced-tier IT team to gain hands-on experience.
• Develop communication and problem-solving skills for a career in IT.

Skills

Windows troubleshooting

Customer service

Communication

Workload management

Education

GCSE Maths & English (A-C)

ICT qualification (grade 4+)

Job description

IT Technician Apprentice - Fixed term for 18 months

Bath

Somerset

GB

BA2 4

Any

Job Description

IT Technician Apprentice - Fixed term for 18 months

Are you passionate about IT, enjoy solving problems and love helping people? Yeovil College has an exciting opportunity for a friendly and customer-focused IT Technician Apprentice to join our team.

As an IT Technician Apprentice, you'll be the first point of contact for staff and customers needing IT support, helping to troubleshoot issues and find practical solutions through our helpdesk service. You'll combine your growing technical skills with excellent customer service, making sure people feel supported and their IT issues are resolved efficiently. Working alongside our experienced advanced-tier IT team, you'll gain valuable hands‑on experience, build your technical knowledge and develop the communication and problem-solving skills needed for a successful career in IT. With plenty of support and opportunities to learn, this is a great chance to start your IT career in a friendly and supportive environment.

This is a fantastic opportunity to learn from experienced IT professionals while gaining valuable experience, so don't miss out —

What we're looking for:

• Knowledge of configuring and troubleshooting Windows desktop PCs.
• Strong customer service skills.
• Confident to engage with our internal and external customers to resolve issues.
• GCSE Grade A-C in Maths & English or equivalent ICT qualification at grade 4 or above.
• Excellent written and verbal communication skills.
• Methodical, accurate, with strong attention to detail.
• Able to plan and prioritise workloads in a fast-paced environment.

What we offer:

• Apprentice Salary: £15,435
• Fixed term contract up to 18 months
• Full-time position, 37 hours per week, all year round
• 30 days holiday (plus Christmas closure & bank holidays)
• Generous pension scheme of 16.1% employer contributions
• Staff discount scheme with high street and online retailers
• Opportunities for professional development and career growth
• Employee assistance programme
• Free onsite gym
• Subsidised catering facilities
• Cycle to work scheme
• Access to free staff parking

Don’t miss out! Join Yeovil College and make a real difference in the lives of students as they embark on their educational journeys.

Safeguarding Statement

Yeovil College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all staff and volunteers to share this commitment. We particularly welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation, or religion.

Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and adult barred list checks if required. Yeovil College uses a third-party registered body called uCheck to complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website. DBS checks are only one of several methods used to assess candidates suitability to work with children and young adults.