IT Technician Apprentice: Cloud, Networking & Security

Amazon Inc.; Greater London; On-site; GBP 18,000 - 21,000; Full time

Job summary

Amazon UK Services Ltd. invites applicants for an IT Apprentice role designed to build a strong technical base in network management, cloud services, and cyber security.

You’ll learn alongside ICT professionals, with hands-on practice and coaching during an 18‑month fixed-term apprenticeship starting in September. You’ll complete the Level 3 Information Communications Technician apprenticeship while splitting time between on‑the‑job training at an Amazon base and structured off‑the‑job learning.

Qualifications

• Genuine interest in technology and how IT and communication systems work.
• Good problem‑solving skills and a logical approach to diagnosing faults.
• Great customer service skills, with the ability to explain technical information clearly.
• Proactive, organised approach to managing and prioritising work.
• Attention to detail and accurate record-keeping.

Responsibilities

• Interpreting and prioritising customer requirements, providing remote or in‑person support to resolve issues
• Diagnosing and rectifying faults with the right tools and techniques, documenting clearly and escalating complex problems as needed
• Installing and configuring computer systems, performing software upgrades, and maintaining network environments
• Monitoring system performance and applying security measures to protect against cyber threats
• Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment as required
• Communicating with stakeholders at all levels, keeping them informed and managing escalations
• Maintaining a safe, secure working environment in line with health and safety protocols

Skills

Tech interest

problem solving

customer service

communication

teamwork

Education

GCSEs (5 subjects, 4+ grade)

Job description

Amazon UK Services Ltd. invites applicants for an IT Apprentice role designed to build a strong technical base in network management, cloud services, and cyber security.

You’ll learn alongside ICT professionals, with hands-on practice and coaching during an 18‑month fixed-term apprenticeship starting in September. You’ll complete the Level 3 Information Communications Technician apprenticeship while splitting time between on‑the‑job training at an Amazon base and structured off‑the‑job learning.