IT Apprentice - 18 month Fixed Term Contract

Amazon Inc.; Greater London; On-site; GBP 18,000 - 21,000; Full time

Job summary

Amazon UK Services Ltd. invites applicants for an IT Apprentice role designed to build a strong technical base in network management, cloud services, and cyber security.

You’ll learn alongside ICT professionals, with hands-on practice and coaching during an 18‑month fixed-term apprenticeship starting in September. You’ll complete the Level 3 Information Communications Technician apprenticeship while splitting time between on‑the‑job training at an Amazon base and structured off‑the‑job learning.

Qualifications

• Genuine interest in technology and how IT and communication systems work.
• Good problem‑solving skills and a logical approach to diagnosing faults.
• Great customer service skills, with the ability to explain technical information clearly.
• Proactive, organised approach to managing and prioritising work.
• Attention to detail and accurate record-keeping.

Responsibilities

• Interpreting and prioritising customer requirements, providing remote or in‑person support to resolve issues
• Diagnosing and rectifying faults with the right tools and techniques, documenting clearly and escalating complex problems as needed
• Installing and configuring computer systems, performing software upgrades, and maintaining network environments
• Monitoring system performance and applying security measures to protect against cyber threats
• Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment as required
• Communicating with stakeholders at all levels, keeping them informed and managing escalations
• Maintaining a safe, secure working environment in line with health and safety protocols

Skills

Tech interest

problem solving

customer service

communication

teamwork

Education

GCSEs (5 subjects, 4+ grade)

Job description

Job ID: 10598586 | Amazon UK Services Ltd.

Are you passionate about technology and a natural problem‑solver, eager to play a crucial role in keeping an organisation's systems running smoothly? If so, we have an exciting opportunity for you to join Amazon as an IT Apprentice.

In this role, you'll help deliver the efficient operation of the IT and telecommunications infrastructure that keeps our business running. Working alongside experienced ICT professionals, you'll learn to troubleshoot and resolve issues, keeping our systems and services secure, resilient, and aligned with what the business needs.

Throughout your apprenticeship you'll build a broad technical foundation - from network management and cloud services to virtualisation and telecommunications - alongside the communication and organisational skills that turn a capable technician into a trusted team member. We move fast, fail fast, and fix faster, so you'll be encouraged to dig in and take ownership early.

A day in the life can involve:

• Interpreting and prioritising customer requirements, providing remote or in‑person support to resolve issues
• Diagnosing and rectifying faults with the right tools and techniques, documenting clearly and escalating complex problems as needed
• Installing and configuring computer systems, performing software upgrades, and maintaining network environments
• Monitoring system performance and applying security measures to protect against cyber threats
• Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment as required
• Communicating with stakeholders at all levels, keeping them informed and managing escalations
• Maintaining a safe, secure working environment in line with health and safety protocols

We welcome individuals from all backgrounds with a keen interest in technology, strong problem‑solving abilities, and great customer service skills. A proactive, organised approach and the ability to explain technical information clearly matter most. You don't need prior experience - just enthusiasm, a bias for action, and a genuine curiosity about how things work.

Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first‑class coaching, tailored development, and rewarding work that will empower you to reach new heights and build the future you envision.

You’ll gain a vast range of experiences and skills while working towards the Level 3 Information Communications Technician apprenticeship standard. As a working student, your focus is to complete your studies in your 20% off‑the‑job time, developing the skills, knowledge, and behaviours to work towards successful graduation. You’ll be set objectives and goals by your training provider and manager to support your studies.

You’ll build your skills over an 18‑month period, starting in September. Your apprenticeship will combine classroom/virtual‑based training to cover knowledge, on‑the‑job training at your Amazon base location, online learning, and mentoring from our experienced team members.

We value different perspectives and experiences, and we’re dedicated to creating an inclusive environment where everyone can thrive. Our employee‑led affinity groups – including communities for women in tech, LGBTQ+ employees, and underrepresented minorities – provide community, mentorship, and a platform for your voice to be heard. We’re committed to building a workforce that reflects the customers and communities we serve.

We’re also continuously raising our performance bar as we strive to become Earth’s Best Employer, so you’ll have the resources and support to develop into a well‑rounded professional.

Please note: as part of your off‑the‑job learning, you may be required to travel to a training centre, which may differ from your primary work base. Candidates should be prepared for occasional travel as part of the programme.

Your career isn’t a straight path – it’s a journey you build as you go. A universe of opportunity awaits, and your next adventure starts here.

Basic Qualifications

• To qualify for this programme, you must:
• Be 18 years or over before the start date (September 2027)
• Have the right to live and work in England at the point of enrolment (June 2027). If you are on a visa, this must enable you to legally work and reside in England for the entire duration of the programme from enrolment.
• Have lived in the UK or in the European Economic Area (EEA) for the last 3 years prior to the start date
• Not be registered to study on a UK government funded course ending August 2027 or later
• Be prepared to travel for external/mandatory training as part of the apprenticeship
• Hold at least 5 GCSEs (or equivalent) at grade 4 (C) or above in any subject
• Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
• Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
• PLEASE NOTE: This position is an 18 month fixed‑term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
• This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation

Preferred Qualifications

• A genuine interest in technology and how IT and communication systems work
• Good problem‑solving skills and a logical, methodical approach to diagnosing faults
• Great customer service skills, with the ability to explain technical information clearly to non‑technical people
• A proactive, organised approach to managing and prioritising your work
• Good attention to detail and accurate record‑keeping/documentation
• An interest in areas such as networks, cloud services, cyber security, or telecommunications
• Comfortable communicating with people at all levels and working as part of a team
• A willingness to keep learning and stay curious about new tools and technologies
• Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.