IT Technician - 1st Line Support

EMBS Technology; East Midlands; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

20 days annual leave + bank holidays

Flexible benefits package

Retail and lifestyle discounts

Job summary

A well-established UK technology services provider is seeking an IT Technician to join their support team in Derby. This role involves delivering top-quality 1st line support and gaining experience in infrastructure and project work. Candidates should have 1–2 years of experience, strong knowledge of Windows 10/11, and good communication skills. The position offers a salary between £26,000 – £28,000 and a supportive learning environment with clear progression routes.

Qualifications

• Minimum 1–2 years in a 1st line or junior 2nd line support role.
• Eligible for SC clearance with minimum 5 years UK residency.
• British national or dual British citizenship.

Responsibilities

• Provide 1st line IT support to end users.
• Diagnose and resolve issues, escalating when necessary.
• Support Windows 10 / 11 desktop and laptop environments.
• Administer user accounts and perform routine checks.
• Log, manage, and update tickets accurately.
• Assist senior engineers with project and infrastructure work.

Skills

1–2 years’ experience in IT support

Good knowledge of Windows 10/11

Basic networking understanding

Confident communication

Tools

Windows Server

Unix/Linux

Oracle

Docker

Job description

Derby | Office Based

Full Time | Permanent

SC Clearance Required

We’re working with a well‑established UK technology services provider that operates in mission‑critical and secure environments. With over a decade of delivery experience, they support customers across infrastructure, networking, security and end‑user services, and are now looking to grow their support team in Derby.

This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen to strengthen their foundations while gaining exposure to 2nd line support, infrastructure and project work alongside experienced engineers.

The Role

You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands‑on environment.

Key responsibilities include:

• Providing 1st line IT support to end users
• Diagnosing and resolving issues, escalating where appropriate
• Supporting Windows 10 / 11 desktop and laptop environments
• User account administration and routine system checks
• Desk installations and configuration changes
• Logging, managing and updating tickets accurately
• Supporting on‑site visits and UK‑wide client travel when required
• Assisting senior engineers with project and infrastructure work
• Maintaining documentation and identifying recurring issues

About You

• 1–2 years’ experience in a 1st line or junior 2nd line support role
• Good working knowledge of Windows 10 / 11
• Exposure to Windows Server
• Basic networking understanding
• Confident communicator with a customer‑focused approach
• Full UK driving licence
• Eligible for SC clearance (minimum 5 years UK residency)
• British national or dual British citizenship
• Exposure to Unix / Linux
• Awareness of Oracle or Docker

What’s on Offer

• Salary between £26,000 – £28,000
• Supportive learning environment with clear progression routes
• Exposure to varied technologies and secure environments
• Flexible benefits package
• 20 days annual leave + bank holidays (increasing with service)
• Retail and lifestyle discounts

If you’re looking for a role that will challenge you, support your development and open doors into more advanced technical or specialist paths, this could be a great next step.