IT Technician

Island of Jersey; United Kingdom; On-site; GBP 26,000 - 38,000; Full time

Job summary

Island of Jersey is seeking an IT Technician to provide a quality service to clients by efficiently managing IT systems and monitoring tools. You will perform operational tasks and stay vigilant of monitoring dashboards to ensure service levels are met.

Responsibilities include monitoring systems using client or Company solutions, logging, troubleshooting, and escalating alerts following established procedures, plus handling incoming calls within the call management system.

Job description

The primary objective of the IT Technician is to provide a quality service to our clients. This entails the efficient and professional management of IT systems on behalf of clients. Your responsibilities will include performing operational tasks while remaining vigilant of all monitoring tools.

You will be responsible for monitoring systems using either client or Company solutions. This involves promptly logging, troubleshooting, and escalating alerts according to established procedures. Additionally, you will be handling incoming calls within the call management system.