IT Technician

C5 Alliance Group; Saint Helier; On-site; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Scheme

Agile working environment

Monthly wellbeing activities

Access to latest technologies

Team events

Job summary

C5 Alliance Group in Jersey is seeking an IT Technician to provide quality IT services to clients. You will monitor systems, log and escalate alerts, and handle incoming calls within the call management system.

The role involves 24/7 rotating shifts, updating procedures, and contributing to monthly client service reports. A strong customer-service orientation and solid Microsoft product knowledge are essential.

Qualifications

• Strong customer service experience desirable.
• Excellent communication skills, both written and verbal.
• Good problem-solving and organisational abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Log, troubleshoot and escalate alerts per procedures.
• Follow SLAs to complete tasks efficiently.
• Manage support calls and allocate resources.
• Run essential business checks before opening hours.
• Document and update IT operations processes.
• Assist in monthly service reports for clients.

Skills

Customer service

Communication

Problem solving

Teamwork

Confidentiality

Education

General education

Tools

Microsoft Office

Azure / Office 365

Job description

IT Technician

Application Deadline: 20 September 2026

Department: IT Services

Employment Type: Full Time

Location: Jersey

Description

The primary objective of the IT Technician is to provide a quality service to our clients. This entails the efficient and professional management of IT systems on behalf of clients. Your responsibilities will include performing operational tasks while remaining vigilant of all monitoring tools.

You will be responsible for monitoring systems using either client or Company solutions. This involves promptly logging, troubleshooting, and escalating alerts according to established procedures. Additionally, you will be handling incoming calls within the call management system.

Key Responsibilities

• Promptly log, troubleshoot, and escalation alerts according to established procedures.
• Follow departmental procedures to ensure all tasks are executed proficiently and within the agreed Service Level Agreements (SLAs).
• Efficiently and professionally manage the allocation and administration of all support calls.
• Perform documented essential business checks for various clients prior to their scheduled opening hours.
• Ensure that all technical operations processes and procedures are documented and regularly updated.
• Assist in compiling and preparing monthly service reports for clients as requested by your line manager.
• Perform security patching for multiple clients on a regular basis, employing both manual and automatic methods as needed.
• Collaborate with other Operations and Service Desk staff on a rotating shift pattern, ensuring 24/7 operating capacity for the company and clients.
• Other duties as and when required as per the needs of the business

Skills Knowledge & Expertise

Personal Attributes

• High levels of integrity, honesty, motivation and professionalism
• Able to adapt to change with a positive approach
• Good time management
• Team player
• Structured and methodical approach to work and problem solving
• Effective communicator
• Strong customer service approach coupled with a professional and ethical attitude to conducting business.

Experience

• Previous customer service-related experience is desirable

Education

• Excellent computer literacy, with an understanding of Microsoft products.
• A good standard of education is required

Non-Technical Skills

• Good problem-solving skills
• Good organisational skills
• Able to work in a confidential manner
• Able to work efficiently to expected standards
• Excellent communication skills (both written and verbal)
• Attention to detail is key with a systematic method of working
• The ability to problem-solve is key, as well as the ability to make decisions within one’s own area of responsibility, or in conjunction with other team members or more senior staff
• High levels of motivation, persistence and a positive attitude are essential
• Work collaboratively within a team, working effectively for common business goals
• Able to adapt and change to organisational and role requirements with a positive attitude, recognising the value of change.

Technical Skills (advantageous)

• Understanding of both hardware and software
• Use of Microsoft Office Suite
• Basic understanding of Microsoft Azure and Microsoft Office 365

An example of the shift pattern can be seen as follows:

Benefits

Employees enjoy an attractive benefits package as part of our continuous employee value commitment.

• Competitive salary
• Competitive annual leave
• Pension Scheme
• Private Health Insurance, including dental & optical cover
• Agile working environment
• Proactive learning environment
• Company-wide social & team events
• Monthly wellbeing activities
• Access to the latest technologies
• An environment to be yourself