IT Systems Support Technician – Monitoring & Troubleshooting
Island of Jersey
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Job summary
Island of Jersey is seeking an IT Technician to provide a quality service to clients by efficiently managing IT systems and monitoring tools. You will perform operational tasks and stay vigilant of monitoring dashboards to ensure service levels are met.
Responsibilities include monitoring systems using client or Company solutions, logging, troubleshooting, and escalating alerts following established procedures, plus handling incoming calls within the call management system.
Job description
Island of Jersey is seeking an IT Technician to provide a quality service to clients by efficiently managing IT systems and monitoring tools. You will perform operational tasks and stay vigilant of monitoring dashboards to ensure service levels are met.
Responsibilities include monitoring systems using client or Company solutions, logging, troubleshooting, and escalating alerts following established procedures, plus handling incoming calls within the call management system.
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