IT Technician

Suffolk County Council; Sudbury CP; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Positive work/life balance

Supportive management

Career development opportunities

Learning & growth

Job satisfaction and variety

Job summary

Unity Schools Partnership is seeking an IT Technician to support our schools across Sudbury and the surrounding areas. You will help teachers and pupils by ensuring reliable IT equipment, software, and networks, and travel between sites as part of the hub.

We value career growth and provide a supportive environment with opportunities for advancement, a positive work/life balance, and a commitment to safe, effective technology in classrooms. Full UK driving licence required.

Qualifications

• Patience, diplomacy and good communication skills in a learning environment.
• Knowledge of operating systems, networking, hardware and software used in schools.
• Strong problem-solving and organisational abilities.
• Ability to explain problems clearly to non-technical users.
• Ability to prioritise, work under pressure and meet deadlines.
• Patient and methodical approach.
• Ability to work alone or as part of a team.
• Awareness of health and safety.

Responsibilities

• Resolve IT issues reported through the service desk.
• Assist in maintaining the school's network.
• Install and upgrade software and applications.
• Provide technical support for teachers and pupils.
• Run diagnostics and maintain hardware peripherals.
• Ensure systems are safe and compliant with child protection.
• Train teachers and students.

Skills

Patience

Diplomacy

Communication skills

Operating systems

Networking

Hardware

Software in schools

Troubleshooting

Organisational skills

Explain problems clearly

Prioritisation

Teamwork

Health and safety awareness

Job description

• Unity Schools Partnership – Thomas Gainsborough School and Sudbury Schools*
• Address:Sudbury, Suffolk
• Salary:£27,254 - £29,540 per annum
• Hours:37 hours per week, 52 weeks per year
• Contract:Permanent, required as soon as possible
• Reference:5432

*We have a travel claims policy to ensure you are supported on travel requirements of the role.

Are you an IT Technician looking to support the education system?

Unity Schools Partnership want an IT Technician to support our schools to make teaching easy, help students enjoy learning and promote the power of technology in supporting classrooms getting more exciting and efficient in the future.

We are looking for an IT Technician to work in our schools across Sudbury and the surrounding areas. We value our employees by reinvesting in opportunities for career growth and benefits that ultimately reinforce the integrity of the Trust.

What do we have to offer?

• positive work/life balance Friendly and supportive working environment
• supportive and positive management
• excellent opportunities for career development
• motivation to grow and learn
• variety and job satisfaction

About us

Unity Schools Partnership is a progressive and growing MAT (of 40 schools) that is transforming the way IT is delivered, managed and supported in our schools through the innovative use of IT to deliver excellent user focused services that are recognised by our peers as leading in the Education sector. As part of the team, you will have access to a wide and varied range of technologies across Primary, Secondary and Special Education, with support from you colleagues who promote a cohesive work culture with diverse ideas which help form strong solutions.

Your responsibilities

ICT technicians provide 1st line support to look after school IT equipment, install, order and maintain software and hardware and provide technical support to teachers and pupils. ICT technicians work in a hub as part of the trust wide IT team and support the staff and pupils within our schools.

Your day-to-day work usually involves:

• resolving IT issues reported through our service desk ticketing system
• assisting in the maintenance of the school's network
• installing new software and upgrading existing applications
• providing technical support for teachers and pupils
• running diagnostics maintaining hardware peripherals (e.g. visualisers, printers, external drives)
• ensuring systems are safe and offer full child protection
• training teachers and students.

You will need:

• to enjoy working in a learning environment and have great patience, diplomacy and good communication skills
• knowledge of operating systems, networking, hardware and software commonly used in schools
• good problem-solving skills good organisational skills
• the ability to explain problems and solutions clearly to non-technical users
• the ability to prioritise, work under pressure and meet deadlines
• a patient and methodical approach
• the ability to work alone or as part of a team
• an awareness of health and safety

You can view a full list of requirements in the job description and person specification. If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.

Travel between schools within your hub will be required, and candidates will therefore need a full UK driving licence and access to a vehicle. Where possible, we look to deploy technicians close to their home base to reduce the environmental and financial impact of travel for work. We have a travel claims policy to ensure you are supported on travel requirements of the role.

For more information

Please read the Job Description (pdf) and the Unity Schools Partnership Information Pack (pdf).

For an informal conversation please contact Ben Shread, Head of IT Operations and Cyber Security Lead by emailing [e-mail] or by calling 01284 413399.

Closing date:

9 am, 18 September 2026