IT Technician

Biscoes Solicitors; Portsmouth; On-site; GBP 26,000 - 28,000; Full time

Job summary

Biscoes Solicitors seeks an enthusiastic IT Technician to provide on-site technical support across its various sites. Ideal candidates will have a strong service ethic and technical troubleshooting skills, with a focus on maintaining efficient end-user technology operations. This role offers a competitive salary and the opportunity to grow within the firm while contributing to its esteemed reputation.

Benefits

Healthcare cashback scheme

Employee assistance programme (EAP)

Flexible work arrangements

Comprehensive training resources

Qualifications

• Minimum of one year experience in a customer-facing IT support role.
• Certifications such as MCP and A+ preferred.

Responsibilities

• Provide first and second-line support for hardware and software.
• Maintain and troubleshoot PCs, laptops, printers, and phones.
• Log, diagnose, and resolve incidents and service requests.

Skills

Technical troubleshooting

Customer service

Collaboration

Education

Certifications such as MCP and A+

Job description

Are you looking to work in a prestigious law firm with a rich history and reputation for excellence? Join Biscoes, an award-winning firm providing exceptional legal services to clients across Hampshire and the Isle of Wight. If you're passionate about the law and eager to advance your career in a dynamic and rewarding setting, we want to hear from you.

• Role: IT Technician
• Hours: Full-time, 35 per week
• Location: Lake House, Port Solent
• Salary: £26,000 - £28,000 depending on experience

We are seeking an enthusiastic and passionate IT Technician to join our expanding IT team, reporting directly to the Chief Technology Officer. As IT Technician you will be responsible for on-site technical support to colleagues and teams across the firm and its various sites.

You will play a key role in ensuring the smooth operation of end-user technology, delivering high-quality support that enables the firm’s legal services and operations to function effectively. Responsibilities include (but are not limited to):

• Provide first and second-line support for hardware, software, mobile devices, and networking issues.
• Maintain and troubleshoot PC’s, laptops, printers, phones, and peripheral devices.
• Log, diagnose, and resolve incidents and service requests promptly. Provide regular updates to users on ticket status and resolution timelines.
• Escalate complex issues appropriately while maintaining ownership of the user experience.
• Maintain and troubleshoot desktop operating system and productivity software issues
• Perform equipment build, installations, moves and changes as required, and maintain the end user equipment Asset register with the resulting changes.
• Enforce firm security policies and educate users on safe computing practices.
• Assist in identifying and reporting potential security incidents.
• Support efficient technology usage and resource management to control costs.
• Document fixes and contribute to the firm’s knowledge base.

What We’re Looking For?

Our ideal candidate will be someone with a passion for IT. This is a hands-on role that requires excellent technical troubleshooting skills, a strong service ethic, and the ability to collaborate with users and the wider IT team.

Whilst character is important to us, we do require a certain level of experience to succeed in this role. These are:

• Minimum of one year of experience in a customer-facing IT support role.
• Certifications such as MCP and A+ are preferred.

Please be aware all roles require the right to work in the United Kingdom, sponsorship of such right will not be provided. The successful candidate will also require a satisfactory DBS check.

As part of our commitment to supporting those who have served in our armed forces, we guarantee an interview for any former service personnel who meet the minimum requirements of the role.

As part of our commitment to supporting social mobility and underrepresented members of our community in the work force, we guarantee an interview for any care leavers or disabled applicants who meet the minimum requirements of the role.

Why Join Biscoes?

• Comprehensive Benefits: We offer a range of benefits including a healthcare cashback scheme, employee assistance programme (EAP), a discounts platform and a range of salary sacrifice schemes. Colleagues also have access to discounted and in some cases free legal services.
• Work-Life Balance: At Biscoes, we understand the importance of work-life balance. While we take our work seriously, we also value the well-being and happiness of our employees. We offer flexible work arrangements and a self-managed time off policy to help you maintain a healthy balance between your professional and personal life.
• Professional Development: We believe in investing in our people. At Biscoes, you'll have access to comprehensive training resources and ongoing support to help you excel in your role and advance your career. Whether you are a fee-earner or a member of support staff, we invest in you to reach your full potential.
• Our Culture: We empower our team members to deliver exceptional service by fostering a culture of collaboration, innovation, and continuous improvement. You'll have the opportunity to work closely with colleagues across various practice areas, leveraging their expertise and insights to achieve the best outcomes for our clients.
• Exceptional Reputation: As a long-serving institution, Biscoes has built a solid foundation of trust and respect within the community and beyond. Joining our team means becoming a part of this esteemed legacy and contributing to our continued success.