IT Support Technician

JR United Kingdom; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in specialist cycling products as an IT Desktop Support. You'll handle user management, troubleshooting, and ensure system stability while enjoying benefits like 33 days holiday, a staff discount, and a vibrant workplace culture focused on cycling and fitness.

Benefits

33 days holiday

Early finish on Fridays

Excellent staff discount

Employee Assistance Programme

Medicash Health Programme

Death in Service

Long Service Rewards

Cycle to Work Scheme

Chill out areas and showers

Pension contributions

Qualifications

• Hands-on software and hardware troubleshooting experience.
• Strong knowledge of Windows and Mac OS systems.
• Previous IT experience as desktop support or technical support is advantageous.

Responsibilities

• Create and manage users with secure permissions.
• Install and configure computer software and hardware.
• Monitor and resolve urgent hardware and software issues.

Skills

Troubleshooting

Analytical skills

Communication skills

Problem solving

Interest in IT

Knowledge of MS Office Suite

Windows OS

Mac OS

Education

BA or BS degree in computer science or relevant field

IT qualification (NVQ Level 3 or higher)

Tools

SQL

Tableau

BigQuery

Excel

Job description

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Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and Athlete performance products.

This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets. In what is a truly results-driven culture; the rewards and career development opportunities are second to none.

About the role

As IT Desktop Support you will serve as the first point of contact for technical issues, ensuring prompt resolution and appropriate escalation to 3rd party IT providers.

Day to day duties will also include assisting with the stability of the company's computer systems and electronic data, maintenance and supporting implementation of customised systems and overseeing all computer-related activities. The successful candidate will be based in Poole, but occasional visits to Southampton office may be required. This is a varied and exciting role in a rapidly growing business, with the opportunity to work with a wide variety of system and technologies.

Key Responsibilities

• Create and manage users, ensuring secure and appropriate permissions are given to new starters and existing users or revoked for leavers.
• Setup workstations for new starters (monitors, cables, keyboard and other IT equipment etc.
• Register warranties for new devices, manage hardware maintenance and replacements.
• Look to support in updating current reporting environment
• Install, configure, test and update computer software, hardware, operating systems and applications for both Windows and Mac OS
• Monitor, diagnose and resolve hardware and software issues for urgent requests that cannot wait for 3rd party
• Assist in creating and maintaining IT documentation e.g. IT Asset register, Inventory, IT Handbook, Knowledge Base.

Essential skills/experience:

• IT qualification, ideally at NVQ Level 3 or higher
• Genuine interest in IT and technology
• Hands-on software and hardware troubleshooting experience
• Ability to conduct research into PC and operating system issues
• Passion for technology, can-do attitude and strong desire to learn
• Excellent logical, analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Strong knowledge of Ms Office Suite, Windows and Mac OS operating systems
• Great communication skills, both written and verbal
• BA or BS degree in computer science, economics or other relevant fields
• Previous IT experience as desktop support or technical support is advantageous
• Experience in SQL, Tableau, BigQuery or other data visualisation tools is a plus
• Advanced Excel skills
• Proficient in SQL reporting writing

What we can offer

• 33 days holiday, inclusive of UK bank holidays increase with length of service
• Early finish on a Fridays
• Excellent staff discount on Muc-Off products
• Employee Assistance Programme
• Medicash Health Programme
• Death in Service
• Long Service Rewards
• Cycle to Work Scheme
• Fresh fruit and biscuits each day
• Chill out areas, showers and a secure area to store your bike
• Pension contributions
• An awesome opportunity to work with a local and widely recognised Brand
• A cool, casual and fully branded-up working environment where staff indulge their passions for cycling and fitness